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Reviews (132)
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All reviewsfront desklaundry roomgranola barssouthern californiaa great place to stayeach morningbeds were comfortablefreewaydryerpets
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Reviewed 2 February 2018

We stayed here for the Spartan races in Chino 2018. It was conveniently close to the race course and the freeway, but not so close that you had freeway noise. In fact it was kind of off in a weird street by itself, which made it nice and quiet. The blackout curtains and in-room A/C were nice, and the bed was pretty comfortable. Staff was really friendly and accommodating. They had dishes and cutlery available to borrow from the front desk which was really handy. Would stay here again if we happen to be back in Chino for some reason.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank petergD1264YN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Chino Valley, responded to this reviewResponded 3 February 2018

Peter, we are pleased to know you and your family had a wonderful stay and loved our location conveniently close to the racecourse. Your compliments have been shared with our entire team for their helpful and friendly service. On behalf of everyone here, we look forward to welcoming you all back on your next visit to Extended Stay America.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017

The check in staff on Friday and weekend staff were great. Neither of the plug ins in kitchen in our room worked. We got a toaster and had to plug it in on the night stand. The push button on the cfi pllug in the kitchen is broken in our room (329). They have only one luggage rack for the entire 3 story hotel. When we tried to check out it was not available in the lobby. We were told it was probably left wherever it was used last. The desk clerk suggested I look on each floors hallway. I did this and it was not there. She then said, "It's probably in somebody's room, last time it took 8 days before we found it." Both I and my husband have disabiilities and really needed the rack. We wound up using my walker and making 3 trips. I can't believe any 3 story hotel would only have 1 luggage rack for the entire hotel. The breakfast is ok. It is grab and go. Oatmeal, coffee, hot chocolate and granola bars. They only have the small prepackaged muffins on the weekend. The beds were comfortable and the room was conveniently located near the freeway, but I would not stay here again unless i had to.

Room Tip: free wif fi but if you want high speed it is $4.99 a night
  • Stayed: December 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Joanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Chino Valley, responded to this reviewResponded 6 December 2017

It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.
Hotel Management

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Reviewed 27 November 2017

I made a last minute trip to Chino over a long holiday weekend with 2 dogs. I was able to book a room at the last minute. the room was clean and worked out well. I would stay there again if I visit Chino.

  • Stayed: November 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank janefK3529EX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Chino Valley, responded to this reviewResponded 30 November 2017

Thank you for your recent stay at Extended Stay America with your furry friend! We're thrilled that you enjoyed your stay and that the first floor room made it easier to attend to the needs of your pet. We appreciate your kind review and We look forward to welcoming you back again whenever your travels bring you back to this area.


Sincerely,
Hotel Management

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Reviewed 22 November 2017

From the ease of getting to the Hotel off the freeway to the quickness of getting into my room at check-in, this visit was so convenient. The staff were awesome and helpful. Everyone was genuinely friendly.

Stayed: November 2017, travelled with family
Thank redngoldgurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Chino Valley, responded to this reviewResponded 22 November 2017

Thank you for your terrific feedback about Extended Stay America. We are thrilled to know you liked our convenient location and that the attentive service provided by our associates added to your joy. We hope you are already planning another trip our way.

Sincerely,
Hotel Management

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Reviewed 8 October 2017

I thoroughly enjoyed my stay here at the Extended Stay America in Chino.

The kitchen was clean and functional, the bathroom had new nice floors, and the shower had great water pressure. I took advantage of the laundry room which was never without a free dryer, and the complimentary breakfast was great with a variety of good things.

The staff was friendly and professional. This was a great place to stay, it is also pet friendly which is must for me. I would absolutely stay here again!

Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
Thank donnafY2591AJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - Chino Valley, responded to this reviewResponded 9 October 2017

Donna, thank you for posting your kind review of Extended Stay America. We are so happy you were overwhelmed not only by our friendliness but also with your comfortable room. We look forward to welcoming you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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