Hotel refused to check my family in, claiming water damages at the property. Parking lot was full of guests' vehicles and more guests were being checked in as I was standing there frustrated. Why were they turning my family around and letting other people check in? I was told that out of 120+ rooms, 30% were affected and that "my room" was damaged. Hard to believe they had preassigned a room for my months old reservation. Harder to believe their story since, as of 10pm, it was plain to see most of rooms were brightly lit. Rejecting guests who made reservations early at lower rates and accepting guests who were paying higher rate? That's my guess. Front desk manager Patrick and Gil were non-apologetic and apathetic for our having to find another room at 10pm. Never, ever making a reservation at this property again.
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- Also Known As:
- Cupertino Hotel Cupertino