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Hampton Inn & Suites Sacramento-Elk Grove Laguna I-5
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Reviews (640)
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396
146
50
34
14
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All reviewsroom was cleanking suitegreat breakfastfresh fruitthe breakfast areafast foodwafflescomplimentary breakfasthot tubstay there againbreakfast staffbusiness tripsacramento areagas stationeasy accessexcellent customer servicefront desk staff
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65 - 70 of 640 reviews
Reviewed 30 September 2017

Poor management, poor staff, poor service! I left the same message several times in this useless survey! This place sucks! Useless Manager! Poor service! Unprofessional service! This place is ghetto! Room not cleaned, had to walk around the parking lot for 30 minutes while she cleaned... Manager was a total joke!

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with Hampton
Thank mpbunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2017

We always stay in this Hampton Inn. Consistently good service. Staff just terrific. Breakfast good; kept hot. Breakfast staff treat you like family. Free To-Go bags at desk in the morning. Also have cookies in the afternoon. Close to shopping and easy on I5.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with Hampton
Thank fun63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2017

what is a person supposed to do when the A/C goes out? Apparently lose sleep. The A/C stopped working at 10 p.m. on my first night. the front desk informed me they had no rooms to move me to since they were sold out, but they offered me the night for free. The front desk tried to reset the A/C on several occasions but it kept going back out. I asked them if they had a maintenance person on call and they said no. I asked them what they would do in the event a pipe broke and they had flooding. He said they would not be able to do anything. They did offer me a free night but that didn't take my sleep back. I literally opened the door in my room and propped it open to cool off the room since the air in the hallway was working.
I used to work a hotel. In the event of this situation you are supposed to have someone on call for emergency maintenance situations for times just like these. This hotel had none. Take your chances when you come here. I would not recommend this hotel to anyone. I had to work the next day with 3 hours of sleep.

Stayed: September 2017, travelled on business
Thank Kirk S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2017

Convenient to highway,clean friendly staff. We had a king bed,very comfortable. Room was large. Bathroom was well stocked. Hotel had great security although the area was very nice. Had a very early check out a quick snack to eat at the airport would have been a nice touch.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hampton
Thank 962deboraht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

So loved this hotel. Would recommend to anyone. So clean and friendly staff. Really is a lovely property. Hope to stay at another hampton just as nice. Stay at big expensive hotels and this one out did those.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Tina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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