This hotel stay was a bit bizarre. My friend reserved two suits for three people each. Upon check in the main building had a broken elevator (based on reviews, it's been broken for at least 4 months) My friend asked to put me in a room in building B with the working elevator due to my broken hand. We got to our room and there was just one bed for me and my two kids. The kitchenette had no dishes, not even a cup in the bathroom! You have to request everything. They ran out of cups so we got coffee mugs. My fir Ed room in the main building had a full oven and 4 burner stove with a big sleeper sofa. When my fiend needed sheets for her pull out couch they had run out of pillows. They gave us pillow cases stuffed with blankets. My room had three pillows my friends had 4. So many inconsistencies with the two room reservation. While waiting for our stuffed blanket pillows another big family tried checking in and their reservation was canceled because they were checking in too late at 10pm. They came from the airport for a hockey tournament and were left room less!
Breakfast was granola bars, pre packaged muffins and instant oatmeal. They had a grill on site with picnic tables but several wild cats running about the property. Staff was friendly and tried to accommodate as best as they could.
My suggestion to management is upgrade the rooms a bit. Other extended stay chains (Cambridge, Marriott) have dishes (plates, cups, mugs, silverware) in each room with a coffee maker and a microwave popcorn. Don't run out of pillows!
- Official Description (provided by the hotel):
- Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more less
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