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Extended Stay America - Los Angeles - South
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Reviews (113)
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All reviewsroom was cleanown mealsgo somewhere elserecommend this hoteldeskstelladetergentguy
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Reviewed 23 October 2017

Average motel accommodation. Like free parking, room size is good but noisy. Kitchen is not that good. Lack of essential kitchen utensils and facilities. Cannot boil water, no cutting knife while have cutting board! No cleaning essentials such as detergent. Breakfast provided was horrible.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank B7367SVjohnh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Los Angeles - South, responded to this reviewResponded 24 October 2017

John, thank you for staying with us. We are glad you had an overall pleasant visit and that you liked our parking facility and your room. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and we will remind our front desk to communicate this more clearly going forward. We hope you will give us another chance so we can serve you and your family much better.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

This hotel was ok for the price. The staff was very friendly for the most part but I hand a ton of ants in my room and saw a roach so I change rooms and it was fine after that. Could be cleaner in some areas

Stayed: August 2017, travelled on business
1  Thank Jordan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Los Angeles - South, responded to this reviewResponded 10 August 2017

Jordan, thank you for your feedback. Please accept my apology for the cleanliness issues you experienced in your first room. The concerns you mentioned is certainly not acceptable, so I have immediately shared it with my housekeeping team to be more diligent in their service delivery. We hope you will consider giving us another opportunity so that we can provide you with an improved visit.

Sincerely,
General Manager

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Reviewed 5 August 2017

The quality of the hotel lacked originality and creativity. In addition, our room was cramped and constantly showed signs of ants activity on the bed sheets and furniture. Secondly, we were promised for our room to be cleaned the next day but failed to do so prior towards us returning to our room from our outing. Therefore, my wife and I wouldn't recommend this hotel due to too many unresolved issues.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank 934quenting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Los Angeles - South, responded to this reviewResponded 6 August 2017

Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We are also sorry for the cleanliness issues you encountered in your room. Please visit us again so we can restore your faith in our hotel and provide you and your family with the hospitality you should always expect from us.

Sincerely,
General Manager

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Reviewed 26 July 2017 via mobile

1. No one is ever at the front desk.
2. Called for an extra blanket because the heater in the room gave off a smell that probably hinted at putting you in the hospital if left on for more than 10 minutes... not one extra blanket in the entire property. She said she guessed they were all dirty.
3. After less than an hour of being in the room realized there were fleas jumping through the bed and floor. (Not a pet room) Called down, front desk didn't sound surprised at all. I told the front desk that there were bugs in my bed she says, "Well housekeeping washes the sheets".... OKAY.... AND?!
4. She offered to move me to a smokers room. I don't smoke. She said well... that's all we have.
5. This place is filthy.
6. Burn holes in the sheets.

That's how my 1 night stay turned into a 1 hour stay in the middle of the night. Don't waste your time.

Stayed: July 2017, travelled as a couple
Thank AdiahaTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Los Angeles - South, responded to this reviewResponded 27 July 2017

Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff members, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit.

Sincerely,
General Manager

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Reviewed 24 July 2017

The bathrooms are dirty, the lobby is really dusty vents had bust build up. Our room was non-smoking but smelled like someone was smoking all day and night. I would never stay here again me and my husband were very upset with this hotel.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Z3481PRjohannap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Los Angeles - South, responded to this reviewResponded 25 July 2017

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you and your husband will consider a future stay as we would welcome the opportunity to regain your trust.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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