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All reviews evening reception koi pond made to order omelets starbucks coffee happy hour living room free drinks universal studios complimentary breakfast the managers mountain view omelet station beautiful lobby underground parking french toast morning breakfast pool and hot tub
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Reviewed 25 April 2017 via mobile

Free breakfast was good. Restaurant food below average..
Older hotel, mold in shower, but taken care of when reported. Walls very thin. One front desk person very rude and not helpful, but all others were helpful.

Stayed: April 2017, travelled with friends
Thank Explore148184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2017

Didn't feel welcomed at all even though we are Hilton Honors Member (Silver Status). The receptionist that checked us in named Mike was not friendly or even cracked a smile. He at times didn't seem like he knew what he was doing and made numerous mistakes checking my family in. Totally hated his attitude and demeanor throughout or check-in process!

  • Stayed: April 2017, travelled with family
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank allant809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2017 via mobile

We stayed here for 3 nights. Initially, we had a good impression. Decent size rooms and they have happy hour with drinks. The good impression did not last long. TV signal sucks with lack of sound and frequent freezing. Called them with it and was told they couldn't do anythinh about it. Okay. We wanted to relax by the pool after a long day. The pool was not heated . It says in the hotel profile it was heated but it obviously not. They gave excuses that the heater is not working and they will have it done the day after we left. Really??? I guess nobody really complained about the pool temperature before. Okay fine. Just soak in the tub. Nope. The tub will not hold water. Called them to fix it. Somebody came supposedly changed the tub plug but still it doesn't hold water. Oh.. this is beside the coffee stains on the floor and the stained sheets. Lastly, this hotel have very poor housekeeping. Our bed was fixed but our bathroom was not cleaned and our tiny trashcans not emptied. Their reason we have a do not disturb sign. Hmmm.. how can they fix the bed if we have the sign up?? Interesting. The only reason I would stay here again is because of the decent freshly cooked omelet . The rest of the breakfast food was like any other hotel. Good luck on your stay here. Hope your stay is better than mine.

Stayed: April 2017, travelled with family
Thank EMay26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2017

This was a good location for me. I walked to my meeting and to shopping. The airport was a 15 minute $10 Uber ride. The omelet bar was a great suprise at breakfast. I did not know about the evening reception and complimentary drink but will use that next time.

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank N4451LRroberth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2017

Property was great. Staff was great too. Only thing was bathroom accessories were very old and rusted. Ambience of the property was as per its standard. Located very convenient to all important tourist attraction with reasonable rates.

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank 755ashishp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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