Spent 3 nights here at the deluxe cabin with hot tub .
The ranch is very out the way , which is what I expected, the snow was a meter deep , which I was glad about, as I had originally booked to come in December but was informed that last December the snow was late coming , so I didn’t want to take the chance of there being no snow .
The cabin itself is roasting hot , we had to leave the door open a few times to cool it down . The bed was comfy & the glass roof was amazing to watch the stars under .

The restaurant was beautiful, all be it the lighting at night was a little dark , the reindeers outside the window was a lovely touch . The staff were all lovely , although there was 1 member who wasn’t as friendly I don’t think . Couple of examples , when we wanted to sit at the table beside the fire we were told that was for 4 people ( even though nobody else was there yet ) however the next couple that came in asked the same to a different waitress & was told yes that’s fine & simply moved the rest of the cutlery to another table . I had also asked about the ice chapel & if I could see inside it , 1 of the girls were so helpful telling me about how they have weddings there & how it’s built etc & to just ask for the keys & I could be shown inside it.
So I asked if I could be shown inside to the girl who had refused the table , & she insisted we couldn’t see it , it was only for those who are getting married .
Anyway we asked the next day a different member of staff & they were happy to show us it .

Meals themselves , my partner was happy with the most of the options , lots of different meats . As for myself it was very limited ,(vegetarian) mushroom risotto seemed to be the only veggie meal . Which I had 2 days in a row.
When I asked about the veggie burger that was on the lunch menu , could I have that for a change I was told no that’s only on the lunch menu . So for me the dining experience was not the best .I feel there should have been lots more options offered , & not made feel like a burden asking for soy milk or vegetarian options .

The bus shuttle was from 10am I think & picked you back up at 4 pm , I honestly couldn’t stay in Levi for that length of time , maybe if I could ski it would have been different, however we ended up paying 40 Euros for a taxi back after 3 hours . So maybe look Into a more frequent shuttle service .

Finnair did also lose my case , apparently it’s a common thing to happen , so be warned , pack ur most important stuff in a bag & take on plane with u , just incase .

Would recommend doing the huskie ride , lots of fun & the dogs are friendly as was the guide .

All that said , it is a beautiful place to visit , very expensive,
To be honest , if it wasn’t for the snow , I wouldn’t have been impressed, so the weather definitely made it for me .
The dining experience has put me off as well as the not so helpful staff member .

We stayed at the ranch for 3 nights in December. Upon arrival we were greeted with a less than friendly receptionist which we didn’t find welcoming.
Our room was perfect and was far away from the restaurant as requested which meant we never saw anyone. We needed to use the aircon at times as the room became hot and stuffy.
The restaurant food was lovely and wait staff there were all friendly. We loved trying all the local delicacies.
We were disappointed that some activities were not the same as the photos advertise. We had seen pictures of people feeding & taking photos with the reindeer. But this wasn’t the case as the reindeer are behind a fence. We were unable to use the ice skating rink as they never took the snow off the rink during our stay.
We choose to do the optional activities like the husky ride & northern lights tour from our hotel in Levi as it was cheaper than the ranch. Therefore we could have stayed less nights at the ranch as there is nothing to do there.
Beware of the security deposit you pay on arrival. After many emails and nearly a month later our deposit was returned to us !
I think the beautiful snow would have been the highlight of our stay.