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5 - 10 of 715 reviews
Reviewed 10 December 2019 via mobile

Stayed there for two nights.

Pros
- very helpful to answer any questions asked with regards to the trip prior to booking
- room is of good size
- food for both buffet and set dinner is ok
- location is good
- a variety of Onsen

Cons
- food at buffet can be too cold (personally I do not enjoy cold food) should try to add in more hot food
- had ordered a premium set dinner for both adults and kids. Was expecting to try puffer fish. Was informed prior to visit might not have it, as depending on season. What hotel can do better was inform me during my first night that there won’t be any puffer fish. I might just opt for the standard set dinner instead.
- premium set dinner might not be valuable for kids. Mainly fried stuff and was prepared way in advance so food was cold except the soup dish.
- Onsen too noisy with many tour grps.

Overall, I might try other hotels in future for comparison.

Date of stay: December 2019
Trip type: Travelled with family
1  Thank Shirley C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 October 2019

Stayed at Mahoraba Noboribetsu in October. Our room is on 6th floor. The room is clean and large but the bathroom is quite small which is normal for most of the hotels in Japan. Ryukang bed was comfortable. Only drawback was once you stepped outside the room, smell of cigarette smoke was all over. There are 2 public onsen areas with different view. So at night time, men area will be at one area and women in the other. At day time, they are switched to make sure we can enjoy both views. The dinner buffet was great with varieties of food and seafoods. Trick is you have to pick the restaurant when you do a booking that it is not a restaurant for a tour group. The application will be in Japanese but you can fill in in English.
Got to say The staff who welcomed us was super helpful and very nice. Very service-minded indeed. We arrived at noon on October 19th.

Date of stay: October 2019
    • Location
    • Cleanliness
    • Service
2  Thank Wareemon
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 September 2019

We booked the Japanese-Style Room for a night at Hotel Mahoroba with a very high expectation (as it was over 33,000 yen per night!). However, the whole experience was a huge disappointment.

First of all, Hotel Mahoroba is definitely not a "ryokan" experience - the staffs were cold and rude while checking-in. They would not even greet you back when you saw them. The whole experience was unwelcoming.

Second, Hotel Mahoroba definitely needs a big renovation - all the facilities, including the onsen bath, and rooms were very old and worn-out. The AC in the room did not even work!

Third, we have been upgraded to dine at the "higher-class" buffet restaurant Green Terrence with all-you-can-eat crabs. The crabs were frozen and definitely not fresh. The hot foods were also just tasted like a cheap buffet from a school cafeteria. You will get better food from a convenience store!

Last but not least, the public bath onsen was just okay (given that it was the only reason we visited Noboribetsu). The place was worn-out and if you are a guy - you would probably never be able to enjoy the nicer and larger onsen since the nicer B2 level was only open for men from 4AM to 9AM.

If you want a nice ryokan experience, Hotel Mahoroba is definitely not your choice. If you want a nice onsen experience, Hotel Mahoroba is also not your choice. If you want a relex experience, Hotel Mahoroba is never your choice - they would force you to check out at 10AM!

Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
5  Thank leochpang
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 September 2019 via mobile

Hotel stay could have been alot better. Firstly the pillows were a nightmare to begin with and the most drastic thing was the toilet was filled with pee smell

I can understand if it's old. But having the odor actually turns u off a great deal.

Why is it having 3 stars are because of the friendly staffs attitude and the variety of onsen pools it offers.

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank intervisa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 August 2019 via mobile

It’s a raining day, I saw the service staff at the hotel and greeted me at the door with a smile. It was really touching! What is commendable is that many staff in the counter and lobby are friendly and politely. For tourists, the hotel counter can provide detailed and rich information, which is really a great helpful. Thank you very much for the friendly answers and services of the counter staff. The hot spring of the hotel is the biggest hot spring in Japan. It’s really good. The dinner was quite good, the room was a little old, but everything was quite satisfactory.
下雨天還沒進到飯店的大廳,就看到飯店的服務人員,親切微笑的在門口迎接,真的很令人感動!難能可貴的是,入住期間進出飯店多次,所有的櫃檯人員和服務人員都是親切有禮貌的。
對於遊客來說,飯店櫃檯能提供詳細豐富的資訊,真的是對旅客非常大的幫助,非常感謝櫃檯人員親切的回答和服務。飯店的溫泉號稱是全日本最大的溫泉真的沒有讓我失望。晚餐也還算豐盛,房間比較舊式,但是一切還算滿意。

Date of stay: August 2019
Trip type: Travelled as a couple
1  Thank SEKWU
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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