I review for TripAdvisor because I always check this website first before I book a hotel. And it has guided me well. I felt I should give back to TripAdvisor by contributing to it.
Up to this point, every single hotel or place I have reviewed has been favorable and I write with gratitude for services that I received and experiences I enjoyed. But this time, I'd have to give the Garden Suite hotel a below average rating.
At 10:30pm on 9/30/2017 I opened up the bed covers to turn in and found several pieces of hair inside the sheets. This is actually the first experience ever at any hotel. I was too tired to call front desk so I used a tissue paper and picked up all the hair myself. The bed smelled a little funny as if someone had slept in it.
What was most annoying is I spoke to a young lady at the front desk the next morning at around 7am about the hair situation. Without an apology whatsoever, she started lecturing me : "This is not unusual, and why such a big deal? Maybe the cleaning lady's hair fell into the bed and its not uncommon." This lady could certainly use some training on how to speak politely to hotel guests especially one with a complaint. When people act like that at the front desk, you are basically telling guests they don't matter.
But the hotel has some good points. The young man who checked me in the night before was polite and very accommodating. There is a small areas good enough to be called a mini business center. There is also a quaint coffee shop that opens at 7am and serves a delicious Korean breakfast in addition to western style breakfast.
So if you ever check into this hotel, open the bed cover first and don't wait till 10:30pm to do so and ask to speak to the manager, skip the front desk.
- Official Description (provided by the hotel):
- The Garden Suite Hotel is located in the heart of Los Angeles on Western Ave. Our prime location offers you easy access to many local attractions and historic sites. The Garden Suite Hotel offers a luxurious line of guest rooms that are carefully prepared for your comfort during your stay with us. All of our guestrooms feature HDTVs, cable TV and free Wi-Fi. You may also choose to extend your comforts and amenities by staying in one of our elegant V.I.P. Suites. These rooms feature modern decor, a living room area and separate bedrooms. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda and TripOnline SA so you can book your Garden Suites Hotel & Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.