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Savings alert! 17% below average rates

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Reviews (698)
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91 - 96 of 698 reviews
Reviewed 25 July 2017

Holy Smokes this place is nice, everything from the parking lot to the top suites, every bit is 5 stars. Eating in the restaurant high above downtown Los Angeles, a spectacular view. The rooms are the best I have ever stayed in, I have traveled all,over the world. This grand hotel tops them all. The staff is there to care for your every need. You will be taken a-back. I look forward to returning here again. You have to experience this hotel, you will not be sorry.

Stayed: July 2017
Thank Russell T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2017

Great cast of friendly folks making it a pleasure to be there, from the Front Desk to the Bellmen, to the Club Level, to the bartenders, to Amr, the Rooms Executive! Every one made for an amazing and comfortable stay!

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank anthron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017

The rooms were lovely, service great and staff amazing. We enjoyed the pool, especially the great views from the rooftop. We had a slight problem with something the hotel had organized- not their fault at all- they could not have done more to rectify the problem; especially Patricia the concierge. She went above and beyond to make up for the problem, including delivering our forgotten chargers to our next location!
The entire staff was dedicated to service and making sure our stay was memorable.
The location is perfect if you need to be in the downtown area.

Room Tip: higher floors had great view of LA and Hollywood hills
  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank yvonnepmg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017

This hotel surpasses expectations. The staff are incredible and overtly friendly. Our experience here was wonderful. The restaurant was excellent but the staff was the main reason we loved it here along with the beauty of the hotel and services.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank Patrick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2017

This hotels lacks energy, lacks class, and lacks service. It is very outdated and needs improvement in the area of cleanliness and service to the guests. By far this is the worst Ritz Carlton I have stayed next to the one in Beijing. I believe in "You get what you pay for" not this time, I feel I paid too much for a mediocre hotel with terrible service. The only good experience I had was at the front desk one of the attendants name Peter, he was very service oriented.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank HAPPYJAEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane C, Sr. Administrative Assistant at The Ritz-Carlton, Los Angeles, responded to this reviewResponded 20 July 2017

Dear HAPPYJAEL,

Thank you for your candid feedback regarding the hotel. We are so sorry that we fell short of your expectations with regard to our product and service. We are very excited to have our upcoming renovation soon and hope that we will be able to welcome you back and better serve you. Have a lovely day!

Jane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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