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The Westin Bonaventure Hotel & Suites, Los Angeles
7 people are viewing this hotel
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US$309
Fully refundable before Fri, 6 Oct
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US$309
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Reviewed 27 August 2019 via mobile
Weekend getaway

Hotel was very nice. Located within walking distance of the Staples center which is where I was going to watch a boxing match. I have absolutely no complaints about this hotel. The 1 complaint I did have the young lady (Ashley Parc...) took care of it. She’s the reason I gave it the rating of very good. Overall I had a nice time and loved the breakfast and hotel! Got a chance to hangout with a few celebrities staying there.

Date of stay: December 2018
Trip type: Travelled with friends
Ask _vacationman12349 about The Westin Bonaventure Hotel & Suites, Los Angeles
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aaron H, Marketing Team at The Westin Bonaventure Hotel & Suites, Los Angeles, responded to this reviewResponded 18 September 2019

Thank you for the great review. We are glad that you enjoyed your stay with us and hope to see you again soon! We'll make sure to share this review with our team so that our high quality standards are constantly being upheld!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2019
Disappointing Business Trip

Always like to stay here for the location, go to check in, two people ahead of me, took 15 minutes. Even though business card on file, they asked for a PIN, which it doesn't have, asked for another card just in case and they charged the room on that one when I asked that they didn't. Sent me to my room, key didn't work. Back to the lobby, they gave me another room that wasn't cleaned, bed unmade, towels on floor, etc. Finally got it right the third time but I wasn't the only one complaining.

Date of stay: August 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Ask thenewfounders about The Westin Bonaventure Hotel & Suites, Los Angeles
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HongT405, Manager at The Westin Bonaventure Hotel & Suites, Los Angeles, responded to this reviewResponded 27 August 2019

Dear thenewfounders,

I am reaching out to you regarding your recent visit to the Westin Bonaventure. First and foremost, we would like to thank you for taking your time to provide us with your experiences; feedback such as yours allows us to locate points of improvement and build upon the service that we provide to our guests.

I am disappointed to hear that your experience here did not live up to the standards that we hold ourselves to, and I hope this experience does not deter you from returning to our hotel. We will be using your experience as a point of training for our staff. Please let me know if your plans bring you back to Downtown Los Angeles, as I would like to personally ensure that your next stay goes smoothly. Please do not hesitate to contact me with any questions or concerns.

Hong Tan
Front Office Team

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Reviewed 24 August 2019 via mobile
Eh

The elevators are awesome, room is okay. Unfortunately room service kept trying to come into our room from 8:30am onwards even though we asked her to come after we checked out. Construction could be heard from 7am. We had checked in at 12:30am with an overtired toddler and were in desperate need of sleep. It was an absolute nightmare. BUT, the hotel completely made up for it by giving us complimentary breakfast and late check out. They were also kind enough to validate our parking. So overall - they took care of us and our money didn’t feel like it went to waste. Highly appreciated.

Date of stay: August 2019
Ask AnikaR900 about The Westin Bonaventure Hotel & Suites, Los Angeles
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 August 2019
Classic old LA

She's still in business and offers a pleasant stay. Request a room away from the elevator or that's what you'll be looking at while in bed. Views are nice. Hotel is a bit dated mainly because of the architectural design of the building. There are quite a few restaurants and shops on site. I took advantage of the salon and had my hair done. Very pleased. They have a micro brewery on site. Hotel food was edible nothing special. Lots of nearby places to walk to. Carousel bar sliders were tasty enough. They are now Marriott owned so a good place to earn points for SPG stays. Business, convention, airline crowd here.

Date of stay: January 2019
Trip type: Travelled solo
Ask Lovesdogs3 about The Westin Bonaventure Hotel & Suites, Los Angeles
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aaron H, Marketing Team at The Westin Bonaventure Hotel & Suites, Los Angeles, responded to this reviewResponded 19 September 2019

Thank you for the great review. We are glad that you enjoyed your stay with us and hope to see you again soon! We'll make sure to share this review with our team so that our high quality standards are constantly being upheld!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2019
Valet Parking

First they lost my ticket— whatever, no big deal, they got me my car back eventually. But my stereo system is now a complete mess! For some reason whoever drove my car put the my stereo into demo mode & it’s taking me absolutely forever to get it back to the way I had it! I’ve yet to get to get my phone to connect via Bluetooth. It’s a really nice hotel, to be fair, but c’mon. Why are you messing with my stereo?! :(

Date of stay: August 2019
Trip type: Travelled with friends
Ask Travelingpoorperson about The Westin Bonaventure Hotel & Suites, Los Angeles
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MCastillo404, Manager at The Westin Bonaventure Hotel & Suites, Los Angeles, responded to this reviewResponded 19 August 2019

Dear Travelingpoorperson

Thank you for taking the time to give us the feedback of your experience during your stay.

Due to the nature of your booking, we are not able to find your contact information, we will like to follow up with you.

At your convenient please give us call at 213-624-1000 and please request to be transfer with the Manager on Duty.

Sincerely

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