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Reviewed 9 October 2016 via mobile

Worst service. Reception did not refer to simple requests.
Bad location remote from anywhere except Universal Studios.
Noisy air conditioner.
Most rooms are facing the road and traffic noise all the time. It is better to ask for a room facing the studios.
Very disappointed with the hotel and the worst attitude of the Reception

Stayed: October 2016, travelled with family
1  Thank IRISBARELI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this reviewResponded 13 October 2016

Thank you Iris for taking the time to share your comments regarding your recent visit with us. I sincerely apologize that you were disappointed with your stay. We strive to exceed your expectations and I will be sharing your review with our management team. Carole - Marketing Coordinator, Hilton Los Angeles/Universal City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2016

We were close to Universal, We were there for a Business Meeting, It is a nice place, Pricey, and if we would not have been in the basement, or gotten our coffee for the room, it would have been a lot better.

  • Stayed: September 2016, travelled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Melony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2016

First, very good location for Universal Studios visit. Hotel is very nice. Staff is mediocre. Checking in as a HHonors guest and was re-directed to regular check-in. No HHonors bonus gift offered. Had requested early admission to Universal Studios. Desk clerk could not help. Booking agent had assured us it was done. It wasn't. Arrived at 5:00 pm. Ticketing agent closing. Sorry, going home, quitting time, can't help, see concierge. Luckily the concierge was very professional and got the job done for us. Hotel is not an easy walk to studio entrance. Shuttle runs very slow and infrequently for only going a 1/2 mile. Bell hops will not allow you to use hotel valet carts for self luggage use. Must use/pay them. Self-parking garage is a good walk from lobby. AC unit in room very, very loud and groaned all night. Modernizing elevators so service was very slow and longer waits.

  • Stayed: September 2016, travelled as a couple
    • Rooms
    • Cleanliness
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1  Thank randyf367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2016

This hotel was our kauchibg point for several days at Universal Studios. It could it not have been better suited for this purpose. Walking distance to the park, regular shuttle if you aren't up for the walk. The room was great, very spacious and nice decorated. The staff were amazing. Always looking to help and see that we were cared for. My family (wife, two kids) also loved the hotel and their approval of my choice of hotel made me feel great. The restaurant was excellent and room service was timely. Overall, a great experience. We will be back.

  • Stayed: October 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Gregory H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2016

This hotel was very clean, tidy and efficient. The staff were helpful and very nice. we greatly enjoyed our stay. It is also an amazing location to get to universal theme park/city walk. Lovely rooms, great pool area and overall amazing hotel.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Max B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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