Here are the four primary reasons my stay at this property was so awesome: 1) Aida 2) Rafael 3) Juan 4) Ivan. Wow! These four individual know customer service. Aida was the person who checked me in. She made me feel as though our meeting was a reunion of sorts. For me, the reception is almost everything, and her reception truly set the stage for the remainder of my stay. Aida's style of welcoming me was an 11, on a scale of 1 to 10, with 10 being the highest. Rafael was the person who prepared the breakfast each morning. If I didn't know any better, I would think that he and I were best friends back in high school. He is one of the happiest and most pleasant persons you'll ever come across. Each day I needed a ride in the hotel van to the Staples Center area, and that's where Ivan and Juan took center stage. These gentlemen transported me with such pleasure, it's as if they were told that I was some sort of dignitary. Each morning there was a wonderful hot breakfast. The hotel was typical Holiday Inn quality. The hotel offers complimentary messages. There's free Wi-Fi. One evening there was a wine tasting. I don't recall if the lady hosting this event said that this was done Tue and Thur, or just Tue. One thing is for sure, it was each week. There were other snacks to go along with the wine offering. Oh, and then there was free ice cream available. For you old schoolers, you would appreciate having to dip it from this 5-gallon drum. I loved it. I have ice cream maybe 10 times a year. During my 4-day stay, I treated myself each night. It was just too tasty. There was a microwave in the breakfast area. There was a refrigerator in my room. The location of the hotel is very convenient to the Staples Center area, without the high price tag of hotels in the middle of the Staples Center area. I had a rental car for one day, and there's FREE parking. If I ever have a stay in the downtown/Staples Center area in the future, I know where I'll book my hotel stay. Aida, Rafael, Ivan, and Juan, thank you very, very, very much for a most pleasurable experience. The amenities were great, but you all, with your 5-star level of customer service made all the difference!
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, IHG, Ctrip TA, Agoda, TripOnline SA and HotelQuickly so you can book your Holiday Inn Express - Los Angeles Downtown West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Hotel Los Angeles
- Ramada Los Angeles
- Los Angeles Ramada