We recently came to the Monterey are to visit our grand kids we normally stayed in Monterey but we decided to give this hotel a try since it looked beautiful in the pictures. Since the moment we called to check on rates and availability the front desk who answered the phone was very unprofessional and rude. We are an older couple so we were asking quite a few questions about the amenities n location . The front desk I believe her name is Ashley was very rude she seemed very bothered that we were asking questions. She basically told us to go online and check our amenities and other information . Upon checking in the same front desk was on her phone texting . Anyhow my wife loved the hotel ,it's very clean and it's exactly how it shows on pictures. They need to get better and professional staff.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites Marina, CA!We are located on the Monterey Peninsula, just minutes from Downtown Monterey, Cannery Row and Monterey's Fisherman's Wharf. Santa Cruz, Seaside & Sand City are also nearby.Close to the natural beauty of the dunes and Marina State Beach Park, this hotel offers the guest great value and proximity to the areas world-class golf, dining, and attractions. We are a short drive to the Monterey Bay Aquarium, Carmel-by-the-Sea, 17 Mile Drive, & Pacific Grove.Our beautiful hotel features complimentary Deluxe Express Start Continental Breakfast, free high-speed Internet access in all rooms, and free local phone calls. After a day of sightseeing, return to your comfortable room to relax or enjoy an invigorating work out in our fitness room or dip in our oversized hot tub. We look forward to welcoming you to our hotel very soon! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Hotel And Suites - Marina
- Holiday Inn Express Marina
- Holiday Inn Marina