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14 - 19 of 3,539 reviews
Reviewed 22 March 2023

One of the least friendly or helpful staffs I've ever experienced at any hotel, much less one this expensive. We experienced a number of issues and were met with nonchalance and no attempt to put things right. Absolutely never staying here again.

Room tip: Spend your money elsewhere.
Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank TheJJingles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Clement Management, Guest Services / Front Office at InterContinental the Clement Monterey, an IHG Hotel, responded to this reviewResponded 25 March 2023

Dear TheJJingles,

Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental THE CLEMENT MONTEREY.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at (831)375-4500.

Sincerely,
Tom Williamson
Front Office Manager

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Reviewed 17 March 2023

This had been my primary stay in Monterey, but after this experience of having dirty and unsanitary water in the bathroom pipes, we were forced to check out early. We were not provided a comp, which is unfortunate as I would have like to give it another shot to make it right.

Date of stay: March 2023
Trip type: Travelled as a couple
Thank Benjamin C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Clement Management, Guest Services / Front Office at InterContinental the Clement Monterey, an IHG Hotel, responded to this reviewResponded 19 March 2023

Dear, BenjamincZ1121GV -

Thank you for choosing InterContinental and for providing feedback about your experience at InterContinental THE CLEMENT MONTEREY.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

During your stay we encountered a County wide power outage and Flooding due to severe weather hitting the area. This caused the City of Monterey's water treatment system to be compromised and resulted in the water discoloration you encountered. Unfortunately we do not have control over power outages or infrastructure issues due to severe weather, but I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at (831) 375-4500.

Sincerely,

Tom Williamson

Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2023

My husband and I stayed at your hotel this weekend, on Saturday.  Upon entering our room, it had not been cleaned yet and was in terrible condition.  However, when my husband made you aware of the situation, your staff, Marilyn was not only very attentive but also helped find a solution and made another room available.  It was such a pleasant surprise to see she also found us a better room available.  Marily is a tremendous asset to your team.  You are lucky to have her.
We are a commercial contracting firm in Northern California, and we will definitely stay at the Intercontinental again, and make sure we share our experience with all of our commercial tenants as well.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Roam66472977838
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management response:Responded 8 March 2023

Hello Roam66472977838. Thank you for taking the time to leave a review of your stay with us. We are happy to hear our staff was able to take care of you in such a great way. We look forward to your return visit and from you colleagues.

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Reviewed 27 February 2023

Nice hotel. Bedding is luxurious. We ate at the restaurant every morning and it was absolutely delicious. Room was clean and quiet. The location is ideal if you want to explore Cannery Row. You can walk everywhere.

Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank llm050
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management response:Responded 8 March 2023

Hello llm050. Thank you for taking the time to leave a review of your stay with us. We are Pleased you enjoyed the hotel and the restaurant. There are many more places to explore in Monterey so we hope to see you again soon.

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Reviewed 10 February 2023

My family and I just stayed at the Intercontinental Monterey this past weekend and as always, this hotel delivers far beyond expectation. It is absolutely my favorite place to stay…and I never want to leave once I’m there. The hotel staff is exceptionally friendly and attentive. The location of the hotel is unbeatable; situated in the heart of Cannery Row, you’re only a few steps from the Aquarium, the beach, walking trails, and plenty of fantastic restaurant choices.

We started each day of our stay with breakfast at the hotel’s attached restaurant, The C Restaurant and Bar - and wow! The food, the service, and the views are all top-notch. We enjoyed watching the otters in the ocean with unobstructed views of the bay from our table as we drank coffee and ate our way through many of the dishes on the menu (all of them were phenomenal). We came and went throughout the day. We enjoyed astounding views from our hotel room. We took advantage of the restaurant bar and room service on several occasions. And we slept very well, thanks to the comfortable beds and the sound of the ocean outside.

Overall, we had an absolutely amazing experience from start to finish. We enjoyed many of the amenities (the gym, the pool and hot tub, room service, valet, etc.) and can’t wait to come back to utilize their on-site spa during our next stay. We enjoyed our time so much, we literally couldn’t leave and extended our stay for an additional night. This hotel will always be my go-to recommendation for anyone wanting to enjoy the coast of Monterey. Thank you to the staff at Intercontinental for making our weekend in Monterey so unforgettably beautiful.

Room tip: Definitely enjoy the C Restaurant and Bar attached to the hotel!
Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank britthoney
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management response:Responded 8 March 2023

Hello 798brittanyn. Thank you for the wonderful review. We are pleased to be you home away from home while you are in Monterey.

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