The hotel was lovely. We had a spacious suite with pool view. The pool area was large and clean. My sons enjoyed the ping pong and the fire pit area. The only thing that would have made it better was a patio or balcony. We will definitely be back.More
InterContinental
Booking.comInterContinental
Love the Hyatt very pretty there . Great restaurant and bar area and the outdoor seating is especially nice overlooking the golf course. Especially love the fact that the Hyatt is a dog friendly hotel.
Thank you for the outstanding rating of your recent visit to Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course. We're pleased you had a wonderful stay with us and that you enjoyed our lovely property, great restaurant and bar, beautiful views, and a pet-friendly atmosphere. It would be our privilege to host you again in beautiful Monterey, so come back soon!
Heidi Bettencourt, Director of Sales & Marketing
hotel at good location, service gone down hill after Pandemic, long wait to check in, room was not ready to 6pm. breakfast had fresh juice self made was a plus. I also able to charge electric car. the ground floor had hammock and swing outdoor was nice. The pool need to be at least cleaner.
Thank you for sharing your comments with us. We are glad to know that you appreciated our fresh juice at breakfast, as well as our electric car charging capabilities. We work hard to provide our guests with the full level of service that they expect and deserve, and we are sorry to hear about your concern on this matter. Safe travels, and we hope to have the opportunity to serve you again in the future so that we can show you a better experience.
Heidi Bettencourt, Director of Sales & Marketing
We stayed at this property for 2 nights over 4th of July weekend. We stayed in a standard room in the pet friendly section of the hotel as we had our dog with us. Overall, I was pleasantly surprised! Here are my key takeaways:
The Property
- Yes, the exterior of the hotel is a bit dated, but I don’t think there’s anything more that could be done to change this beyond a massive renovation. The buildings themselves appear well maintained, and I think Hyatt has done a nice job of refreshing their appearance with dark gray paint, addition of wood accents, and tasteful landscaping.
- The outdoor spaces themselves are quite nice. I didn’t use the pool so can’t comment on it, but thought the fire pits outside the lobby building and hammock gardens were a nice touch.
- The interior of the lobby has been nicely renovated. It felt very airy and bright. Didn’t get a chance to visit the cafe or restaurant but they looked nice from my quick glance.
- The property is quite spread out, but we were staying at the very far end and it was only about a 5 minute walk to the lobby. There’s ample parking spread out across the property, which makes it easy to park near your room. At check in they told me that they have a golf cart valet you can call if you don’t want to/can’t walk from one part of the property to another (we didn’t use this service, but might be nice for some).
The Room
- The interior of our room was very nice! The rooms have clearly been upgraded in the past couple of years. Our room had wood laminate floors, though i’m not sure if this is standard or just in the pet-friendly rooms.
- Bathroom was upgraded with a sink/vanity area that included the closet then a separate toilet/shower room. The shower was not particularly large, but it was sufficient and I appreciated that it had a foot rest for leg shaving. Note that the vanity/sink area does not have a door to separate it from the rest of the room, if that matters to you.
- air conditioning! Probably my biggest hesitation with booking this property was whether the room would have proper AC. Many of the photos show rooms with free standing AC units. I’m happy to report that the rooms are equipped with mini-split systems that keep the room comfortable without taking up floor space or making a lot of noise.
- All if the rooms appeared to have either a patio (ground floor) or balcony that ranged in size based on location. We were in the pet building on the ground floor and had a large patio that opened onto a grassy area. Two chairs and small table were included on the patio.
- Bed was comfortable and our room was well stocked with plenty of towels.
Pet Policies
- The main reason we booked here was because it was pet friendly, and I have to say they really delivered. Not only do they tolerate pets, they have really gone out of their way to make this a pet welcoming property as explained more below.
- Pets are allowed everywhere on the property except inside the restaurant and pool area, which is very reasonable IMO. I walked my dog around the whole property including in the lobby and never got any nasty glances or anything like that.
- There is a dedicated building for guests with pets that’s at the far end of the property. The grassy area here included tunnels and other dog training equipment, which I thought was neat (though useless for my dog who couldn’t be less interested lol). Our room was on the ground floor of this building and had a glass slider that opened onto this area, which was really nice for quick bathroom breaks. Our room felt just as nice as any other room, and was very clean with no detectable pet odor or lingering fur from prior guests.
- At check in I was given a “pet bag” that was a Hyatt branded drawstring backpack and included a dog bowl, small fleece blanket, and roll of poop bags. Nothing terribly fancy, but I thought it was a nice effort.
- There is a $100 pet fee, but I thought this was fair given the lengths to which the property goes to be pet friendly and the additional cleaning that is required for a room that’s been occupied by a pet. Especially reasonable when you consider that many other properties charge a per-day pet fee of $25-50.
This property turned out to be the perfect place for our weekend getaway with the dog. Would definitely stay here again.
Whitney,
We're always delighted to hear when we've been able to provide our guests with such an enjoyable experience! It's especially great to know you appreciated our comfortable and upgraded accommodations, as well as our being a pet-friendly property. On behalf of us all at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course, thank you for taking the time to share your kind words, and we hope to have the pleasure of your company again soon.
Heidi Bettencourt, Director of Sales & Marketing
The hotel is very dated. Room occupancy fees and “resort” fees added on an extra $90 a night to the nightly fee. Movies are available on the tv, for the convenient PRICE of $19.99. The hotel overall is something out of the 90’s rich world and is certainly not worth nearly $400 a night for a basic room. All the food is completely overpriced, the rooms are awkward to get to, and overall felt like I got ripped off. There are cobwebs in the hallways, the fire pits are always occupied (so save your spot early), and a cob of corn off the bbq will cost you $9. Save your money or spend it somewhere that gives a 2022 experience for 2022 money.
Justin,
It's unfortunate to hear that you didn't enjoy your time with us, and we apologize for any disappointment in our amenities and price. It's unfortunate to hear that our value failed to resonate with you, and we'll be sure to keep your comments in mind as we continue to make changes. Thank you, and we hope you'll consider giving us another chance soon.
Heidi Bettencourt, Director of Sales & Marketing
My family took a short weekend trip for the 4th of July weekend and in spite of the busy holiday their staff was polite, respectful and professional. Special mention to the Sea Root restaurant staff. We had breakfast twice and dinner once and each time was an excellent experience. Gerson was so knowledgeable, friendly and professional. He even got me iced coffee to go. He was very attentive. Robert made our dinner very relaxing and he went out of his way to get me a tri-tip sandwich even though the outside grill already closed. He too was very attentive and friendly. Carl was great as well and very attentive. He also got us coffee to go. I met Chris the resto manager and told him that his staff was excellent and made our stay memorable. As a globalist we’ve stayed at a lot of Hyatts but I have to say this Hyatt sure has excellent well trained staff at least the restaurant where we interacted with them the most. We definitely will be coming back.
It's delightful to read that our outstanding staff could play a pivotal role in taking your stay beyond your expectations. We're thrilled that you also enjoyed dining at our property, and we look forward to welcoming you back to Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course in the future; until then!
Heidi Bettencourt,
Director of Sales & Marketing
