First of all, MOST of the staff was nice.
This is a basic "motel". For over $250 a night, this is way too overpriced. you get a bed, a mini fridge, coffee maker. the amenities are super basic, the soaps smell like cheap bathroom cleaner. The breakfast 'included' is just bagels and orange juice or milk in shot glass size mini cups... no eggs, ham, or sausages or anything like that.
One of the staff was a "Karen", so disappointing. I brought my psychiatric service dog. First of all, there is no need to know what illness I have, but I have night terrors (which I did not tell the hotel because I don't have to), so I only require the service of my PSA at night. During the day, my mom was taking care of her as I had work and couldn't take her with me. The staff then gave my mom a hard time saying "she can't be pet!" when someone asked (which was ok, since my PSA was "off-duty" ) and she also said "why didn't your daughter take the dog with her to work if she is her service animal?" with attitude...
First of all, mind your own business, second of all, the hotel did not ask me for my letter from my psychiatrist (which CANNOT be bought, so different from emotional support animal), and my PSA has a licensed tag issued by the county which also requires the signed letter from my doctor.
I understand that many people have tried to "fake" it to be able to bring their pet and not have to pay, but I have a legitimate clinically diagnosed reason and PROOF for it. So next time, ask for the proper documentation, have it on file, and don't give your guests a hard time.
Not all service dogs are the same, and what you see is not the whole picture. Respect that please.