Comfortable accommodations; loved the extra pillows on the bed. Convenient location; walking distance to nearby restaurants and shopping a plus. Clean room and common areas. Friendly service. Good food.More
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InterContinental
The room was not ready upon arrival at 3 pm. I had to wait for a phone call to get my room. Staff did not provide any information on parking. Room was over priced relative to the quality of the room provided and $5 water bottles is unacceptable upon arrival.
Hi mkoekemoer,
Thank you for your review of the Portola Hotel & Spa on Tripadvisor. We're sorry to hear your stay with us did not meet your expectations. We appreciate your feedback, and strive to provide guests with the information they need regarding their upcoming stays. Check in starts at 4pm.
We hope you still had a wonderful time in Monterey, and hope you will consider the Portola Hotel & Spa in the future.
Sincerely,
Portola Hotel & Spa Management Team
Classy, well maintained, property. Great location, walkable to Fisherman Wharf with restaurants, paths to watch seals in the ocean, or downtown shops and restaurants, and Cannery Row. The professional staff is courteous and efficient. Wish the restaurant was open; difficult to find open eateries due to pandemic.
Hi Elsie L,
Thank you for your 5-star review of the Portola Hotel & Spa. We're happy to hear you enjoyed our perfect location in downtown Monterey, and our friendly staff. Jacks Monterey, our on-site restaurant, is open Wed- Sun 6:30am-10:30am for breakfast, and 4pm-10pm for dinner. Peter B's Brewpub our on-site craft brewery is open Thur-Sat & Mon 4pm-10pm and Sun 9:30am-10pm.
We look forward to welcoming you back to Monterey!
Sincerely,
Portola Hotel & Spa Management Team
I was very pleased by the speediness of checking in and checking out and the bell hop deliver of my vehicle and luggage. I would stay using the valet service again. Much easier than parking and trying to load my own luggage.
Hi shirleyventura2021,
Thank you for your review of the Portola Hotel & Spa on Tripadvisor. We're happy to hear you were pleased with your check in & out experience, and our valet service. Your review is much appreciated as we do our best to make these processes fast and easy for our guests.
We look forward to welcoming you back to Monterey soon!
Sincerely,
Portola Hotel & Spa Management Team
The Portola was amazing! I was there for a conference, and enjoyed everything. I had an issue checking in and the front desk staff were very helpful. Beautiful property, I highly recommend the walking trail to the Aquarium, I will definitely return with my family!
Hi kimbukhari,
Thank you for your wonderful review of the Portola Hotel & Spa on Tripadvisor. We're delighted to hear about your excellent experience with us, and happy to hear you took advantage of our perfect location in downtown Monterey. Your recommendation of us mech appreciated.
We look forward to welcoming you back Monterey soon!
Sincerely,
Portola Hotel & Spa Management Team
Family with 2 young kids and a stroller placed on the second floor with no elevator and no heads up about it. Hotel was sold out and couldn’t move us. Location can’t really be beat, but altogether disappointing. Marriot much better for the money.
Hi dissparents,
Thank you for your review of the Portola Hotel & Spa. We're disappointed to hear that your experience with us went less than expected. We appreciate your feedback regarding your accommodations, and use reviews like yours to help improve our services and amenities.
We hope you still had a wonderful time exploring beautiful Monterey, and hope you will consider us next time you are in the area.
Sincerely,
Portola Hotel & Spa Management Team
