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Holiday Inn Express Monterey-Cannery Row, an IHG Hotel
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All reviews free parking cannery row great location within walking distance sofa bed first floor breakfast was included would stay here again pacific grove elevator aquarium wharf suitcases cereal wave fisherman
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Reviewed 1 August 2021
Nice hotel in downtown Monterey

Nice older hotel with renovated rooms.Breakfast was great and staff was friendly. Free parking was a nice touch as many hotels in California charge for parking.Close to the aquarium and all major sites are within walking distance

Date of stay: June 2021
    • Sleep Quality
    • Rooms
    • Service
Ask Tilto007 about Holiday Inn Express Monterey-Cannery Row, an IHG Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jason A, Owner at Holiday Inn Express Monterey-Cannery Row, an IHG Hotel, responded to this reviewResponded 16 June 2022

Thank you for choosing to stay with us during your time in Monterey! I am happy to read that you enjoyed our hotel. Thank you for leaving a review for our property, and we look forward to seeing you in the future!

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Reviewed 4 June 2021
Only if you are OK with Stairs

The room was very nice and it was a nice location. However, although they have an elevator, you will most likely not avoid going up and down steps even on the first floor. Once you get off the elevator from the parking garage, there are only 2 or 3 rooms on that level - the majority of the rooms are down a set of 8 steps. Then if your room is across the courtyard (the floors are built around a courtyard on the lower level), you will have to drag your luggage up another set of 8 steps to get there. They were nice enough to move me to another room, but I still had to take my luggage down 8 steps to get there and I'm no spring chicken. While the location was really great, I would not stay there again. I'd find a real hotel with a real elevator that takes you to more than 2 or 3 rooms LOL.

Room tip: Only if you are ok taking luggage up and down stairs - or try and call first to see if you can get one of 2-3 rooms outside the elevator.
Date of stay: May 2021
    • Location
    • Cleanliness
    • Service
Ask DTtravelor about Holiday Inn Express Monterey-Cannery Row, an IHG Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IHG Service, Other at Holiday Inn Express Monterey-Cannery Row, an IHG Hotel, responded to this reviewResponded 19 June 2021

Hi DTtravelor,

Thank you for your review and for staying with us. We want our guests to feel at ease when they stay with us. I am sorry for the issue with the elevator and for any inconvenience this caused you. IHG sincerely cares about your experience, and I appreciate your time to let us know. I have alerted our management for the impact this had on your visit. I am certain that measurements will be in place, so neither you nor any other guest will have a similar experience in the future.

Again, thanks for staying with us. We welcome the opportunity to provide you with a better experience.

Sincerely,

Connie D
Case Manager
IHGService

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Reviewed 22 April 2021 via mobile
Clean Room, Fair Price. Great Staff.

Upon arriving we were greeted my a very friendly and efficient gentleman.
The room itself was very clean and comfortable. The hotel was a 2 minute walk to the Chart House Restaurant and less than 10 minutes to all the eateries and shopping of Canary Row.
Ben was very helpful on checkout.
Overall a great experience.

Date of stay: April 2021
Trip type: Travelled on business
Ask Pizza_Man_60010 about Holiday Inn Express Monterey-Cannery Row, an IHG Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jason A, Owner at Holiday Inn Express Monterey-Cannery Row, an IHG Hotel, responded to this reviewResponded 16 June 2022

Thank you for the great review! I'm glad that you enjoyed your stay with us. Thanks for choosing our property, and I hope that we see you again on your next visit to the area!

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Reviewed 17 November 2020 via mobile
Meh - stay someplace else

The convenience of the location is offset by a few things - the way this hotel is designed is ridiculous. We stayed there for one night in the middle of a 2 week road trip, so we had a lot of luggage. I’m going to sound like a privileged “Karen” but having to lug my bags up stairs is not fun. If you have any mobility issues, stay elsewhere.

Date of stay: November 2020
Trip type: Travelled as a couple
Ask Bobbie C about Holiday Inn Express Monterey-Cannery Row, an IHG Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IHG Service, Other at Holiday Inn Express Monterey-Cannery Row, an IHG Hotel, responded to this reviewResponded 1 December 2020

Hi Bobbie C,

Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the customer service received and comfort. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end.

I appreciate you as our guest and I still hope you would give us another chance in the future.

Orlando A.
Case Manager
IHGService

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Reviewed 13 September 2020
Room Big But Not Quiet

We spent three nights here. A few years ago we had also stayed here. That time our room was on the same level as the lobby. Room was not very large but it was a very quite room.

This time as we checked in, I mentioned I hoped we could have a quiet room. The clerk said that he was putting us in the back of the hotel and that it would be quite compared to the front of the hotel. Last stay had been in the front of the hotel, but figured the clerk knew what he was talking about.

Our room was on the third floor. You get off the elevator and have to then go down seven stairs, walk a distance and then go up seven stairs. Got to the room and was pleased with it. Room was very large and had been redone recently. Each of the two beds had a armed cloth bench at the foot of the bed. Benches had no back, but the high level beds provided back support. Theses benches provided very useful seating.

Room had frig and safe. There was also larger closet area which included ironing board and iron.

Big complaint was the noise level. Although it was a top floor room and you have no one above you, this is offset by the road noise. The street behind the hotel is a very busy road. Road is concrete and you can see cracks in it. Cars breeze by and they sound like trucks. Only relief was after midnight when traffic died down but then starting 5 am traffic built up again. I felt betrayed by the clerk who presented this room as quiet. We would have been much happier with the room from our last stay. It was smaller and in the front of the hotel and we heard no road noise.

Noticed that hotel had a hand sanitizer dispenser by the elevator, but they were empty.

On the positive side, location is perfect. You can easily walk to fisherman’s wharf and it is a great walk along the water. Walk the other way and you are steps from the aquarium. Parking is free as is breakfast. Right now breakfast is prepackaged but can’t hold that against the hotel.

I would stay here again, but only if I could be assured of getting a room well away from the busy street.

Room tip: If you want to sleep stay away from the back of the hotel. Be aware that most rooms require taking stairs.
Date of stay: September 2020
    • Location
    • Sleep Quality
    • Service
Ask Richard M about Holiday Inn Express Monterey-Cannery Row, an IHG Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IHG Service, Other at Holiday Inn Express Monterey-Cannery Row, an IHG Hotel, responded to this reviewResponded 27 September 2020

Hi Richard M,

Thank you for choosing to stay with us once more and for posting a candid review. While I am glad that you appreciated our rooms and location, I was very concerned to read your comments about your room allocation and the empty sanitizer dispensers. I understand your dismay, and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end.

Thank you for being a member of our IHG Rewards Club, and I still hope you would give us another chance in the future.

Mike F.
Case Manager
IHGService

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