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All reviews free parking cannery row great location within walking distance sofa bed first floor breakfast was included would stay here again pacific grove elevator aquarium wharf suitcases cereal wave fisherman
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Reviewed 18 March 2022

We recently stayed three nights in a 3rd floor room. There is construction going on next door (we couldn't hear it from our room) but as you enter the hotel from Wave St. it was closed to through traffic. The location of this hotel is ideal. There is free parking under the hotel, we only needed the car one day otherwise we were able to walk to the aquarium and restaurants both on Cannery Row, the wharf area and Alvarado Street. The hotel staff was friendly and helpful throughout our stay. Take a look at guest photos - the stairs are pretty unavoidable unless you request a 1st floor room. We definitely got our steps in!

Date of stay: March 2022
    • Location
    • Sleep Quality
    • Service
Thank danigalen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 October 2021 via mobile

Stayed here for 2 nights so we could visit the aquarium. Room was clean but nothing special. Rate was good. Parking was easy and free! They actually had a warm breakfast with a decent selection, which was a big deal because most hotels were still serving COVID to go cold bags. Others have commented on road noise. We stayed at the front and when we first entered the room the window was partially cracked. Closing this, the road noise was minimal and didn't bother us at all. I'd stay here again but as others said, be prepared for the stairs. Location is great!

Date of stay: August 2021
Trip type: Travelled with family
Thank Rachel548
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jason A, Owner at Holiday Inn Express Monterey-Cannery Row, an IHG Hotel, responded to this reviewResponded 16 June 2022

I’m very happy to read that you enjoyed your time with us at our property, the Holiday Inn Express Monterey-Cannery Row! Thanks so much for the great review, as well as for choosing to stay with us, and we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2021

Two words.....
Bed Bugs!
We checked in on Sept 28, and even though we ended up having to switch rooms, it wasn't a hassle. They have an elevator, but here are steps to get to your room, so I requested to be moved to the first floor. There are still two areas on the first floor with stairs, but at least those steps are deeper so I would have been able to manage with crutches, if necessary.
The room itself was okay; nothing fancy, but seemingly clean. The noise from the road was really loud. I checked the windows, which were slightly open; when I closed them the noise level lowered. It was still annoying but I could handle it.
Now we come to the real issue. I turned off the light and lay down to sleep sometime after midnight. A short bit later I turned the light back on, as I got up I noticed a bug on my pillow. Being half asleep, it didn't ring a bell. I got a tissue and disposed of it. Then I saw another bug on the bed sheets. I woke my husband and told him. I managed to get the second bug into a tissue and gave it to him. He took it and compared it to pictures online as neither of us has seen a bed bug. It was definitely a bedbug. YUCK! My husband then began to inspect the area around the beds. He started counting bugs behind the bed stopped at 25 saying there were just too many to count. Ditto behind the bedside table and the other bed. Many of the bugs were dead, but there were also live ones mixed in. He took some dead ones and a couple of live ones to the bathroom-there apparently are bed bugs and maybe something else mixed in with the crowd.
He went to the front desk and informed the lady there. She was apologetic and tried to help, but had to defer to management. She offered us a different room, which my husband inspected with his flashlight. He found bugs and possibly some bug eggs, although not as many as in room 108, so we declined the room. The front desk person who had checked us in in the daytime was called and was really no help, other than to "cancel" our reservation as we had no option but to drive the four hours home again as you can't really find a hotel at 2 am in Monterey. He also accused me of having been "unhappy" when we checked in. That was a total insult, not to mention totally untrue, as I was very friendly when checking in and even when requesting a room change. On top of that, even when confronted with this very major issue, both my husband and I were very friendly, did not blame the night clerk, and we were calm and polite throughout. We had paid aquarium reservations which we now can't use, nor have refunded. I place the loss of that cost squarely on the hotel. If there had been a single stray bug, it still would have been disconcerting, but because there were masses of dead ones and live ones, they had to know somewhere along the chain of command that they have a bug issue. Oh, and the daytime guy did tell me over the phone that they have a pest service every three weeks, so that tells us they are very aware of the problem.
We carefully packed up the room, using a plastic trash bag I had along, for anything that was on or near the beds at any time, shaking everything well and inspecting everything thoroughly. Luckily our suitcases had been up on the racks the whole time. We drove the entire way home at nearly 3 am, arriving there at close to 7 am, exhausted, but not done yet. We put everything we had with us in our backyard to deal with later, stripped off our clothing and went in and took showers. My husband was able to fall asleep after all that but I never really slept. It was an exhausting ordeal for two 65 year olds, and not one I ever want to repeat. This was a trip for our 46th wedding anniversary, and we had dinner reservations, along with the aquarium tickets, and a few other things planned.
I used to go to Monterey a lot in the past, but haven't been there in a very long time, so was excited to see it again and do the things we had planned. Instead, it was a waste of gas and time, and a big letdown on a trip we had been looking forward to and were excited about. At least we got to see the ocean, and eat some delicious ice cream at Ghirardelli's, plus walk around Cannery Row a bit.
At some point in the future we'll go back to Monterey, but you can bet we won't be staying at the Holiday Inn there ever again. At the very least they should be offering us points on my rewards club account for free nights at another IHG hotel as an apology for the entire fiasco.

Date of stay: September 2021
    • Sleep Quality
    • Rooms
3  Thank KimR_7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 16 September 2021

We had such an amazing stay at this Holiday inn, everyone was so personable and helpful throughout our stay. The hotel and rooms were well cleaned. So definitely will stay again and 100 % recommend. Prepare to have to walk stairs to get to room

Room tip: Plan to walk stairs to get to rooms warning if you have heavy luggage and bad knees or back
Date of stay: September 2021
    • Location
    • Rooms
    • Service
Thank Sloch9323
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jason A, Owner at Holiday Inn Express Monterey-Cannery Row, an IHG Hotel, responded to this reviewResponded 16 June 2022

Thank you for choosing to stay with us during your time in Monterey! I am happy to read that you enjoyed our hotel. Thank you for leaving a review for our property, and we look forward to seeing you in the future!

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Reviewed 1 September 2021

This was my first time time in Monterey and I wanted to make sure my bf and I were close to the action without being smack dab in the middle of it. This was perfect.

The parking is a huge plus! Also the hot breakfast was much appreciated. A ton of different choices. My personal fave was the robotic pancake machine. That thing was awesome! LOL

We walked everywhere. This is centrally located so you’ve got a ton of options/activities all around.

I read some reviews complaining about noise. We stayed during a busy weekend and I barely heard anything. The most I heard was chirping from the birds in the morning. Tip: I called ahead and asked for a room that was away from street noise. Ben at the front desk was very helpful and so great. Also, we were maybe 1.5-2 hours early for check-in but Sanjay checked us in no problem. That was great because I was expecting to wait a bit to get in our room.

The room felt a bit small compared to a lot of places I’ve stayed in but the A/C was a major plus. In doing my research on places to stay, I guess A/C isn’t a normal thing for a lot of Monterey area hotels/motels so I’m very glad I chose HI.

I would definitely stay here again and recommend to anyone visiting. Thanks, HI!

Date of stay: August 2021
Trip type: Travelled as a couple
1  Thank abbeezy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jason A, Owner at Holiday Inn Express Monterey-Cannery Row, an IHG Hotel, responded to this reviewResponded 16 June 2022

Thank you for the great review! I'm glad that you enjoyed your stay with us. Thanks for choosing our property, and I hope that we see you again on your next visit to the area!

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