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All reviews continental breakfast sea lions end of cannery row park view double sinks each morning hot tub monterey bay yogurt ocean front harbor view room private balcony fisherman's wharf within walking distance top floor large bathroom bed was very comfortable
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21 - 26 of 1,867 reviews
Reviewed 16 June 2022 via mobile

This hotel doesn’t even come close to offering value for money. Luckily our room was large, with 180 degree ocean views and a deck, and the bathroom also was spacious with great views - as we had paid for. But the remainder of the hotel that we saw was scruffy, carpets dirty, very slow elevator.

The mini bar was empty. (Even if this is a so-called Covid measure, I can’t really see how it helps, especially as none of the staff wore masks or required guests to mask up in the common areas.) Again, luckily, there are lots of good bars and a wide variety of restaurants in the vicinity.

I needed to do some laundry so used the laundry bag in our room but couldn’t find any instructions, prices etc. I texted my queries to the number they had given us for assistance. I didn’t ever get an answer. I asked about it at the front desk. At first they denied that there were laundry bags in the rooms, because the hotel didn’t do guest laundry. Then they googled a nearby ‘laundry service’ that I could use. It turned out to be a house cleaning service. I found my own laundry.

On the first morning, the dirty towels were removed from our bathroom but no other services provided - the bed wasn’t made, the bins weren’t emptied, the room wasn’t tidied or the bathroom cleaned. I queried this at the front desk. The woman there, who appeared completely disinterested, told me I mustn’t have requested the room be serviced. I noted that I wasn’t ever asked about it and so requested it at that time. The room was later serviced.

On checkout, the woman at reception didn’t even get up from her desk at the back of the office but just spoke very loudly to (at?) us from there. Hardly customer focused.

So the view was nice - but there’s not much that this hotel does to enhance that.

Room tip: Think twice about whether or not to book this hotel
Date of stay: June 2022
Trip type: Travelled as a couple
Thank Kauaiguest
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Inns of Monterey, General Manager at Monterey Bay Inn, responded to this reviewResponded 17 June 2022

Hello,

We appreciate you taking the time to write this review and bringing this to our attention. We were all disappointed to hear your most recent stay was not what you had expected. Currently, Monterey County does not have a face mask mandate. We follow the directive that non-vaccinated employees are required to wear a mask, and fully vaccinated employees/guests have the option to wear one. It is a personal choice based on the individual; we apologize if this made you feel uncomfortable. In regards to the minibar, each guestroom has a list of snacks/drinks for purchase that can be picked up at our Front Desk, or we can deliver them to the guestroom. Currently, we also offer a same-day laundry service 3 days a week. Our standard is for our Housekeeping Department to ensure each guestroom is properly cleaned. We apologize for the issues you experience and for any miscommunication. Rest assured, the challenges you mentioned are taken seriously and have been shared with our team, as it helps us evaluate our product and services offered to enhance the overall guest experience. The satisfaction and comfort of our guests are our highest priority. We truly hope you allow us another opportunity to welcome you back to demonstrate our commitment to providing you with a more enjoyable stay.

Sincerely,
Inns of Monterey Management

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Reviewed 23 May 2022 via mobile

We had a snafu with our travels and at last moment had to find a hotel in Monterey for 2 nights. Due to the price we selected The Cannery Row view room which turned out to be large by hotel standards, had a comfy, king size bed with a large bathroom and a nice size balcony. It was so windy and cold I’m happy we didn’t pay extra for an oceanfront. Did not have a restaurant on-site but did offer continental breakfast brought to your room each morning. The location was convenient, close to all attractions and easy access to Hwy1. I was concerned about the noise level being on Cannery Row but the only noise we heard on occasion was that of the seals which one would hear from anywhere in that location. The only item we didn’t like was they charged you $24/day for on-site parking. We felt that was a lot considering your a customer.

Date of stay: May 2022
Trip type: Travelled as a couple
Thank purpleij
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Inns of Monterey, General Manager at Monterey Bay Inn, responded to this reviewResponded 3 June 2022

Hello,

Thank you for the review and comments. We're happy to hear you were able to stay at our hotel and that you had an overall comfortable time staying with us and enjoyed our location. Regarding the parking fee, this goes directly toward our efforts to create a secure environment; this includes a night security guard, security cameras, and other features that help to keep the parking lot safe and exclusive to our guests. We feel the amount we charge is reasonable, especially when compared to some of our neighboring hotels. We hope this does not deter you from staying with us in the future, and we have the opportunity to welcome you back during your next visit to Monterey.

Sincerely,
Inns of Monterey Management

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Reviewed 21 April 2022

Stayed here for one night in late December. Great service from front desk, was able to check in an hour early. Amazing oceanfront view and they gave me a high floor overlooking the bay as requested. However, the walls are extremely thin. We can hear full conversations from the room next door and were well aware every time someone coughed or used the toilet. if you are a light sleeper like me, please be aware!

Date of stay: December 2021
    • Service
1  Thank Tammy T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Inns of Monterey, General Manager at Monterey Bay Inn, responded to this reviewResponded 13 May 2022

Hi Tammy,

Thank you for the review and comments. We realize how disturbing it must have been to be bothered by the noise level of the surrounding neighbors; the comfort of our guests is our highest priority. Your feedback is important to us, and we will share this with our team. We are happy to hear you had an overall amazing and great time while enjoying the ocean views. We truly hope we have the opportunity to welcome you back to demonstrate our commitment to providing you with a more quiet stay.

Sincerely,
Inns of Monterey Management

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Reviewed 9 April 2022

This is the 2nd time we have stayed at the Monterey Bay Inn and we absolutely love it!

Reservation-
I recommend that you call direct to make reservations or call them direct after you make online reservation for any requests or changes. The 1st time we stayed there in February it was for our anniversary. We requested a nice quiet room away from elevator n a higher floor and they accommodated us. They even had left a nice little welcome gift for us when we arrived for our anniversary. I requested the same or similar room for our 2nd stay and they were very accommodating for that also.

Parking and Check-in-
There's a sign for you to park 1st before you check in, and it's a nice covered self-parking area ($24 and you are allowed to park for a few hours after checkout)- they even have a few charging stations for those of you that have electric cars.

Front desk staff were very efficient, quick and knowledgeable about check-in process and parking. And they offer in-lobby cookies, too :) As others have stated, they do not have a big lobby area, but if you have an Ocean or Harbor view room, that's where you're going to want to hang out, or if there for the aquarium or Cannery Row, you'll be out.

Room-
We would recommend the Harbor view rooms on the 4th floor with a balcony (never been in the Ocean View, so can't say if better) as you can get a view of the wharf, fishing boats, beach with waves against rocks and people watching.

In-room binoculars are provided to watch the comings and goings of boats, divers and sea life. Last time we were there we were able to watch a pod of dolphins. You can also hear sea lions at night when it's quiet.

Noise-
Some have reviewed that you can hear the Cannery Row traffic, but we had found that it really wasn't that bad and did not detract from the peace, Particularly if you request a room nearer the Harbor. I also really appreciated that this lodging is at the end of Cannery Row and so in general it is quieter with less foot traffic than it would be from a hotel in the middle of Cannery Row.

Amenities-
We also really enjoyed the 4th floor hot tub on the corner with the harbor and ocean views. It is open quite late, which is unusual for some hotels, so we had plenty of time after dinner to take a dip. There is also a second hot tub on the 2nd floor (that does not have an ocean view), and there is a nice open air patio area next to it with chairs and a fire pit (we did not utilize that area while there)

Breakfast-
Again, some people have mentioned that there is no restaurant on site or room service, but their breakfast was very fresh and if you are good with a light breakfast like we are, then it's perfect. This included yogurt, hard boiled egg, fresh fruit, juice, warm muffins and coffee.

Check-out-
Simplified checkout- you dial the front desk and let them know you're checking out and they email you your receipt.

Overall-
This is a very nice, affordable, clean, safe, relaxing place to stay on the Bay. We have stayed at some of the other "fancy" hotels with ocean views and although they have valet parking and on site restaurants and luxurious lobbies, we actually felt more relaxed and comfortable here. (But admittedly, we are country folks who don't quite fit the pretentiousness of some of the other establishments).

Date of stay: April 2022
Trip type: Travelled as a couple
2  Thank carlawZ7518QB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Inns of Monterey, General Manager at Monterey Bay Inn, responded to this reviewResponded 15 April 2022

Hello,

Thank you for the wonderful review and comments. We are happy to learn that you had such a lovely time during your first visit and decided to return for a second stay. We appreciate guests like yourself and are glad to know you had an enjoyable, relaxing, and comfortable time staying with us. We look forward to welcoming you back on your next visit to Monterey.

Sincerely,
Inns of Monterey Management

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Reviewed 27 March 2022

Great location, reasonably priced, very friendly staff, nice continental breakfast delivered to your room within 15 minutes of your requested time. We upgraded to ocean view and so worth it. Binoculars are provided and there are plenty of sea life right off shore to watch. Easy walk to the wharf to see seals up close. If you have a Harbor view room, be sure to be toward the north end of the building, away from the street and park view.

Room tip: Recommend Ocean view room. If a Harbor view room, be sure to be toward the north end of the building, away from the street and park view.
Date of stay: March 2022
    • Value
    • Sleep Quality
    • Service
Thank LuvTOtravel06560
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Inns of Monterey, General Manager at Monterey Bay Inn, responded to this reviewResponded 8 April 2022

Hello,

Thank you for the wonderful review and comments. We're so glad to hear our staff was very friendly and that you had a great time staying with us and enjoyed our location, breakfast, and ocean views. We look forward to welcoming you back on your next visit to Monterey.

Sincerely,
Inns of Monterey Management

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