This Hotel is Excellent in every way. Rooms are nice and new. Beds are very comfortable. Sofa is very comfortable to sit on and relax. Bathrooms are nice size with a great walk in shower. Internet works very fast. Air conditioning system works Excellent. Hotel is very quiet for a good nights rest. Staff is very professional and will make you feel welcome and appreciated.
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We called for someone to come clean our room, they told us that we had to be outside the room, of course we had to be outside so we came back hours later and the room was never cleaned. We didn't have toilet paper, a bad experience to go back and see the dirty room
Dear BettygQ9261JN,
Our guest satisfaction and providing excellent service is of utmost importance to us. We sincerely apologize for the lack of response to your request. I assure you this will be addressed with the appropriate department to ensure this does not happen again.
We hope you will consider staying with us again so that we might have the opportunity to provide you with an excellent experience.
My wife and I were in town unexpectedly due to a death in the family. We were very nervous about traveling during COVID, but really felt at ease here. The hotel is brand new and the staff are all very friendly and helpful. They went out of there way to make sure we were comfortable and are following guidance to keep us all safe during the pandemic. I’ve had to work remotely while out here as well. The WiFi has been great, and plenty of places to work, from in my room, to nice lobby area, and outdoor areas (so I can take my make off).
Having a nice, comfortable, and clean place to stay really gave us some comfort in this difficult time. Will definitely be back for family visits in the future for more positive reasons hopefully!
Dear leon636,
Thank you so much for your wonderful review. We were terribly sorry to hear the reason for your visit and were pleased we were able to offer you some some comfort by providing you with an excellent place to stay.
We sincerely hope we will see you again under better circumstances.
Dianne Jereska
General Manager
