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Reviews (1,676)
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All reviewsthe concierge loungewine tastingoakland raidersnapa valleywhole foodswine countryconcierge serviceoff the highwaybottled waterfitness centerresort feecommon areasfire pitnice propertyoatmealevery eveningclose to downtown
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Reviewed 22 October 2017 via mobile

Nothing special, just average Marriott. Front desk gave me a room next laundry with parking lot view. But paying over $600 is not worth. And A/C sound was loud and I ask them about it through email or chat but no one responded. My wife didn’t sleep at all for all night. Feel like under $200 service and facility. If you pay over $300 you better looking for another hotel. There is much better hotels under that price.

Stayed: October 2017, travelled with family
1  Thank Jin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheri F, Manager at Napa Valley Marriott Hotel & Spa, responded to this reviewResponded 24 October 2017

To whom it may concern

I apologize that your stay was not all that you expected. I thank you for your feedback. I have shared it with out front office team to insure everything is corrected moving forward. We hope to see you on your next visit to the Napa Valley.

Warm Regards Cheri Fornachon Assistant Front Office Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

Stayed here with some family for a quick weekend getaway. The hotel staff were very friendly. Within walking distance of a few restaurants. The hotel restaurant is also delicious. The hotel was quiet even though there were some meetings going on while we were there. The concierge lounge was nice and breakfast was good. I would recommend this hotel and spa to anyone if booking with rewards points or a good deal. The price that the room was going for while we were there ($600-$700) was not worth it. It's nice, but it's still just a Marriott hotel room. For that price, I would want all the spa services included!

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
Thank Cherelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad C, General Manager at Napa Valley Marriott Hotel & Spa, responded to this reviewResponded 17 November 2017

Dear Cherelle,

Thank you for the kinds words with regards to our associates Genuine Care. As you mentioned, our Vin11 Restaurant offers delicious Food & Beverage offerings, many of which have items sourced form our on property Garden. We hope to see you on your next trip to Wine Country!

All the best,

Chad

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Reviewed 15 October 2017

I have stayed at this Marriott property over the years and the renovations to the hotel rooms, lobby and pool area have definitely have made this a great place to stay. The location is perfect to travel the valleys of Napa & Sonoma.
The staff is wonderful!

Room Tip: The ground floor pool view is our favorite.
  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad C, General Manager at Napa Valley Marriott Hotel & Spa, responded to this reviewResponded 18 October 2017

Dear Robert,

Glad to hear you enjoyed our newly redesigned Napa Valley Marriott Hotel & Spa! As you mention our superior location in Wine Country makes for seamless adventures to to both Napa Valley and Sonoma County. We look forward to seeing you again soon!

All the best,

Chad

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Reviewed 15 October 2017

We stayed here 5 nights in a garden terrace room, which was very nice and clean. Waiting for check-in (after check-in time) more that 1 hour as Marriott platinum is not an option but the hotel manager found a great room for us with the requested walk-in shower.
The food in the lounge could be better and should have more fresh vegetables and a cheese platter every evening. The fitness studio is great and the parking is for free - which is also a big plus. Trader Joe´s, Target and great food from Hermitage Eats is around the corner.
The hotel offers free daily wine tastings in the lobby but this is nothing fancy. The hotel should consider that there is more than the standard stuff in Napa to be invited to present their wines.

Room Tip: Garden view
  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank BedBug1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad C, General Manager at Napa Valley Marriott Hotel & Spa, responded to this reviewResponded 18 October 2017

Dear 1980,

We appreciate the feedback and are happy to see that overall you enjoyed your stay. We are excited to let you know will be renovating our concierge lounge next month and look forward to our Marriott Rewards members enjoying a refreshed and rejuvenated experience. Thank you for choosing us and for your loyalty to Marriott!

All the best,

Chad

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Reviewed 14 October 2017

What's there not to love about Marriott Napa? I've been to it countless times and it has become one of my favorite places to hang out, relax, eat and enjoy live music in Napa. The customer service is always, for me, excellent. Huge bar/restaurant area inside and out. Excellent food. Beautiful rooms. Great locality. Clean wonderful pool with lots of sunshine. Whenever No hotel is perfect in Napa, and at times with the amount of tourists (thank God for Napa's popularity) I understand how certain things can be misunderstood or overlooked. However, with the one or two "bumps" in hospitality I've had here, they have always corrected it more than fairly. Thanks Napa Marriott. I'll be back, often!

  • Stayed: October 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank scottcvoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad C, General Manager at Napa Valley Marriott Hotel & Spa, responded to this reviewResponded 14 November 2017

Dear Scott,

Thank you for choosing the Napa Valley Marriott Hotel & Spa and for your loyalty to Marriott. We look forward to seeing you on your next trip to Wine Country!

All the best,

Chad

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