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Waterfront Hotel, a Joie de Vivre hotel
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Reviews (1,058)
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Reviewed 29 January 2018

Nice location on the estuary in Jack London Square, Oakland, CA. This is an older hotel that is being refreshed - as are many Joie de Vivre properties. Waterside rooms have nice views, are spacious and well appointed. Staff is professional, pleasant and helpful. Nice deck and fire pits in the outdoor portion of the restaurant allow patrons to take full advantage of the location and the energy of the area.
The room service breakfast menu offers healthy options and is reasonably priced - delivered promptly @ time requested - food was hot & well prepared.
If you're a "joy of life" club member there may be upgrades and a nice wine @ check-in.
This is not a "value hotel", but considering the location and prices of other hotels in the area it is within the norm.

Room Tip: Waterside rooms have lovely views. Are quiet and well-appointed.
  • Stayed: January 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank cjaorme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterfront H, General Manager at Waterfront Hotel, a Joie de Vivre hotel, responded to this reviewResponded 1 February 2018

Dear Cjaorme,
Thanks for staying with us and for sharing your experience on TripAdvisor. We’re happy you enjoyed your stay with us and can’t wait to see you again!

All the best,
Chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2018 via mobile

I rarely write bad reviews but I just have to with this hotel. The only redeeming qualities - helpful staff and location (waterside). The hotel is old, outdated furniture, decor and not the cleanest - the sheets could use major bleach to keep white or better yet, get new one! The TV was broken, didn’t bother calling it in, I’m only here for one night. What a real let down, especially since they charge so much on lodging.

Stayed: January 2018, travelled as a couple
1  Thank Elizabeth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterfront H, General Manager at Waterfront Hotel, a Joie de Vivre hotel, responded to this reviewResponded 30 January 2018

Dear Elizabeth,
Thank you for your feedback and for staying with us. I would like to personally apologize for your experience . We are updating several components of our hotel this year . We hope this will appeal to all of our guest once completed. I am also sharing your feedback with our team to improve our product and services. I hope you'll give us another try in the future.

All the best,
Chris

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Reviewed 24 January 2018

One nice experience led to another: wonderful evening and smooth surgery the next day. we would definitely keep coming to this hotel, so well located and view is fantastic from the Penthouse Suite to which we were upgraded. Don't miss a chance like this!

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MenloCollegeMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2018

My husband and I booked a room mid-week to see a show at Yoshi's. We're from the Bay Area, but didn't want to do the long drive late evening after the show.

I booked a room through "hotels.com" and was really happy with the room. There are 2 buildings, and we were in the building next to the one with the hotel lobby. The room was generous in size with 2 queen beds and a little balcony looking out onto the street. The room was very quiet. It was nicely appointed with a large desk-dresser unit. Plus, it had a round table with 2 comfortable chairs, as well as an "easy" chair next to the balcony. It was really comfortable for us to read in and use our devices.

The wifi was terrific. I wish all accommodations had wifi that was this good.

There is a Keurig coffeemaker in the room, which I find to be so civilized. There were only 2 coffee pods for the morning, so I requested more at the front desk. They were very accommodating and Housekeeping dropped off additional ones.

One drawback is that parking is valet parking and costs $30 per day. A second drawback is that there is no breakfast included in the rate. There is a small cafe by the hotel restaurant that offers coffee and some breakfast fare, which we didn't try.

Everything worked well for our stay here, and we would definitely stay here again.

We met our cousins (who live in Oakland) for lunch at the hotel restaurant called "Lungomare", before leaving for home. The lunch was very good!

  • Stayed: January 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank ClaireWilson36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterfront H, General Manager at Waterfront Hotel, a Joie de Vivre hotel, responded to this reviewResponded 26 January 2018

Dear ClaireWilson36,
Thank you for your review of our hotel and for staying with us.. We're so happy you found our products and services helpful during your stay. We hope this means you'll be back again soon when you're in the Bay Area.

All the best,
Chris

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Reviewed 23 January 2018

the location is excellent and if you get a room with an actual view of the water/estuary/bridges you will be happy. The rooms are old and so is the furniture. The bed sleeps well and comfortable.
The bathroom has nice soap, lotion, shampoo and conditioner but other than that nothing fancy.
The central air/heat is old and makes soo much noise they supply you with ear plugs.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 637danaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterfront H, General Manager at Waterfront Hotel, a Joie de Vivre hotel, responded to this reviewResponded 26 January 2018

Dear 637danaf,
Thank you for staying with us and for your review of our hotel. We're so happy you enjoyed the Jack London Square area. We have been updating areas of the hotel and will continue this work into 2018. We hope you'll come back and see us again later this.

All the best,
Chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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