Thank you for your feedback on your experience here at our property-- first and foremost, please accept my sincerest apologies. We will always do everything in our power to honor reservations as they are booked-- as an extended stay property, we have guests staying anywhere from 1 night to 3 years, so balancing room type availability gets tricky and admittedly, we do not always get it right.
We have 11 Accessible room types on property, varying in features to assist our guests that require anything from a roll-in shower, visual alarm, accessible bathtub and more. All of our accessible room types are provided with all of the ADA requirements in place, and we would love to ensure your next stay here with us is a comfortable, Perfect 10!
Wishing you safe travels.