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Courtyard by Marriott Oxnard Ventura
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Reviewed 28 October 2019
Hassle at check in

I'm a platinum rewards member and a govt worker. I always use the govt rate when I travel for work. When I checked in the worker asked to see my Calif employee ID. I have never been asked that. She said because I wasn't a Calif employee (I'm an Idaho employee) my rate would go from $120 to $195. Really?!?! Last time I will stay at this out-of-date hotel.

Date of stay: October 2019
Trip type: Travelled on business
Ask Rexskier about Courtyard by Marriott Oxnard Ventura
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
peruvnpaty, General Manager at Courtyard by Marriott Oxnard Ventura, responded to this reviewResponded 28 October 2019

Dear Rexskier,

I am very sorry for the confusion at the time of check in at our property. We do have a Federal Government rate and a State Government which is the $120.- + tax rate, which is the per diem for the State of California Employees and that is why we required to ask for the California State ID for that particular rate.

I do apologize for the inconvenience you experienced and for the miscommunication. If you would like to give us another opportunity in the future while in the area, please feel free to contact me directly and I'll be happy to assist you.

Respectfully,

Patty Tewes
General Manager

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Reviewed 15 July 2019
Updated Rooms, Great Location and Resonable Cost!

I must say it was a struggle trying to find a decent and reasonable hotel to stay at between LAX and Solvang,CA. This hotel fit the bill and we were most pleased with the accommodations! Although an older property the rooms are nicely updated, very clean and it is close to the 101.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Ask Xenos2 about Courtyard by Marriott Oxnard Ventura
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
peruvnpaty, General Manager at Courtyard by Marriott Oxnard Ventura, responded to this reviewResponded 23 July 2019

Dear Xenos2,

It's great to know you enjoyed staying at our property on your way to Solvang. As you mentioned, we are located just off the 101 Freeway which is very convenient when going from one area to the other.

We thank you for staying with us and look forward to hosting you again next time you are in the area.

Best Regards,

Patty Tewes
General Manager

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Reviewed 14 July 2019 via mobile
Affordable

Very well priced accommodation. Great friendly check in staff. Good sized clean rooms and bathroom with all amenities. Restaurant and bar etc, unfortunately no comp breakfast but you can order and pay. Good gym, good pool and good location close to shops, restaurants and bars.

Date of stay: June 2019
Trip type: Travelled with friends
Ask Woosie58 about Courtyard by Marriott Oxnard Ventura
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
peruvnpaty, General Manager at Courtyard by Marriott Oxnard Ventura, responded to this reviewResponded 15 July 2019

Hello Woosie58,

We thank you for sharing your experience at our property with others and glad you enjoyed your stay. We really appreciate you taking the time to do so and hope you were able to enjoy some of the restaurants around and maybe do some shopping as well.

Looking forward to hosting your stay next time you are in the area,

Happy travels!

Patty Tewes
General Manager

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Reviewed 10 June 2019
Nice place

My husband and I stayed here for the night to enjoy the cooler weather in Ventura and area. We got there early and our room was not ready but they called around 1 oclock when it was. It was on the first floor, which we requested, and was very nice, clean room. Great bed and bedding, and nice furniture, along with micro-wave and fridge. They were having some sort of get together for a motorcycle club there in the lobby, and some of the bikers decided to leave the hotel at 2 AM on their LOUD motorcycles, and woke us up, because we were in the front of the hotel.
The breakffast area was different from any other we've seen It was actually a STARBUCKS, with a few breakfasts to choose from. You stood in line to order breakfast and then waited for them to bring it out, and it was NOT included in your room cost. Also, the starbucks breakfast food was only available FOR BREAKFAST, and then they only served coffees afterward.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Ask Nanski about Courtyard by Marriott Oxnard Ventura
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
peruvnpaty, General Manager at Courtyard by Marriott Oxnard Ventura, responded to this reviewResponded 15 July 2019

Dear Nanski,

Is great to hear you had a good experience while staying at our property. We apologize for the motorcycle noise though.
Glad we were able to check you earlier and in the desired floor.

Please come back and visit us next time you are in the area, we will be happy to have you back.

Yours in hospitality,

Patty Tewes
General Manager

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Reviewed 6 June 2019
Promises Made, Promises Broken

The day we were set to arrive I called ahead to let them know we would be arriving late, after 10PM, and to not give out our PREPAID KING BED ROOM. They said they made notes in the acct and there would be no problem. When we arrived at 10:30PM we were told all King Rooms were occupied and the ONLY room left was on the 2nd floor and there was no elevator. For two disabled seniors that was not a good thing. To top it off- we were not credited our Marriott Bonvoy points.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Ask rcocks1975 about Courtyard by Marriott Oxnard Ventura
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
peruvnpaty, General Manager at Courtyard by Marriott Oxnard Ventura, responded to this reviewResponded 6 June 2019

Dear guest,

We really apologize for not being able to accommodate your request on the room type and for the confusion with the 3rd party reservation, which does not credit points to the rewards account. Some of these 3rd party sites have their own rewards program when booking through them.

We really hope you give us another opportunity to serve your needs next time you are in the area.
Please feel free to contact me directly if I can be of further assistance.

Respectfully

Patty Tewes
General Manager

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