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Seven Gables Inn
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Reviewed 18 June 2021
Not Impressed

Hotel is well-kept and in a beautiful location. Loved our view! However, I will say I was a bit disappointed by the lack of the 'bed and breakfast feel.' The hotel is not doing food-service due to COVID which we knew prior to booking, however, the hotel is also not doing turn down service due to COVID. If the room is cleaned upon our arrival and departure, not sure why our room cannot be cleaned during our stay. I feel these are cost-saving measures that do negatively affect the stay of the guest. At this point, I felt staying at a nearby hotel would've provided a better experience for the value. I understand how the bed and breakfast has needed to make adjustments due to COVID but I feel this is where the they can be more creative in their approach to customer service. Perhaps by providing food service to each of the guests in their rooms during a happy hour or something. Staff was pleasant, however, for the cost per night, did not think it was worth it.
Hotel was clean but our room (Arbor room) did have a particular smell. It could be due to the hotel being an older hotel.

Date of stay: June 2021
    • Location
    • Cleanliness
    • Service
Ask melissasan529 about Seven Gables Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Susan Wheelwright, Owner at Seven Gables Inn, responded to this reviewResponded 20 June 2021

Dear Melissa and Nathan,
Thank you for staying with us for 2 nights in our lovely Arbor Room on your honeymoon trip to California at the beginning of June.
As you probably know, California has just released all restrictions as of June 15, which was after your stay and accounted for the lack of food service at that point in time.
Just to respond to and clarify some of your comments:
1) Our rooms and our Inn are not old and smelly as you have indicated. We get repeated and consistent guest comments regarding the exemplary cleanliness of our rooms. You will never stay in a room that is as clean and sanitized and thoroughly aired as the rooms at Seven Gables.
2) Our Inn has all modern amenities.
3) We have not offered turndown service in our guest rooms for at least several years mainly because guests did not feel comfortable with anyone in their room during their stay. This was true even pre-Covid and more so now.
4) When you booked it was explained that for your safety and comfort no one would enter your room during your stay. This is following specific Covid protocols which were explained on the website when you booked and in all the email correspondences that your received.
5) To take into account the lack of food service for guests the room rates have been reduced substantially. You paid $269 per night for a deluxe 2nd floor ocean view room that in June would normally be $369-399 per night. This difference in price has allowed our guests to apply the savings toward breakfast and their other meals.
6) Also, we include a Keurig beverage maker in every room with all the variety of coffee/tea supplies as well as a complimentary Wine Welcome Package with a bottle of wine and complimentary snacks upon your arrival.

We are so sorry that you felt that the price and value offered at Seven Gables did not impress but we are confident we offer excellent value in all of our amenities and services and location, especially compared to other hotels and inns in the area.

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Reviewed 2 November 2020 via mobile
Delightful Anniversary Stay

From the moment we arrived, our stay was delightful, filled with moments of beauty and the kindness of the staff. Clement in particular was unforgettable and helpful. Our room overlooking the point was cozy and well appointed. Despite COVID-19 limitations, we enjoyed a memorable, quite pleasant stay. I highly recommend for a great getaway.

Date of stay: October 2020
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Susan Wheelwright, Owner at Seven Gables Inn, responded to this reviewResponded 18 January 2021

Dear Ron,

Thank you so much for your wonderful review of Seven Gables Inn. We are delighted you chose to celebrate your anniversary with us!

We also appreciate your kind words regarding Clement, our General Manager.
Like him, all of our staff take pride in offering a memorable experience for our guests.

Thank you again for your review and we hope to see you again soon!

Regards,
Veronica
Assistant Manager

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Reviewed 18 October 2020
Lovely peaceful visit, even during Covid

First, Covid precautions taken seriously here. That precluded any guest interaction and group use of the lovely lobby, unfortunately, but the staff and the premises made up for the situation.
Terrific location. Short walk to Lighthouse Ave., Lovers Point, walking trail right across the street, and lovely neighborhoods to walk filled with old Victorians. Parking ample on side streets for free; hotel parking lot small and cramped.
This is an historic set of buildings that have been retrofitted nicely. Room was just a little tight with all the furniture, but great bed, nice seating area, magnificent window with good view of the Bay and Ocean. Only minus to our room was that guests walking through the lovely little communal garden do walk by the room, but privacy curtains handle that OK.
Everything was clean and in top shape. Decent shower (no bath in ours) well equipped. Though there is no AC, they provided a strong fan that worked fine. Be aware that there is no TV (why need one here?), wifi worked well on my wife's iPad, but a bit spotty on my phone.
The small sitting garden was peaceful and contemplative.
Surprisingly quiet inside the rooms, especially considering that it's on busy Ocean Ave.
I noticed the thoughtful touch of a searchlight and a lantern; just an extra item. Free wine and snacks, Keurig in room. Great towels, great and comfy bed.
A bit pricey, but I would definitely return if in PG.

Room tip: Pay attention to web room descriptions and seek as much of a water view as you can get.
Date of stay: October 2020
    • Location
    • Rooms
    • Service
Ask Bart C about Seven Gables Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Susan Wheelwright, Owner at Seven Gables Inn, responded to this reviewResponded 21 January 2021

Dear Bart,
We would like to thank you for taking the time to write such a detailed review of your great experience at Seven Gables!

Thank you for acknowledging our lovely, clean, and well-maintained rooms.
We are glad to know you noticed the COVID safety measures we take to protect our guests and staff. Now, more than ever, our main goal is to provide a comfortable environment where guests can feel safe and have an enjoyable time.

As you mentioned under “room tips”, it is important to pay attention to the room descriptions on our website. We currently have six different room categories at various prices to meet the different budgets of our guests. Each and every room one of our 25 rooms is unique with slightly different amenities in each but ALL have ocean views.

Thank you so much for choosing to stay with us. We look forward to your next stay!

Regards,
Veronica
Assistant Manager

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Reviewed 18 August 2020
Disappointing and misleading

We were very disappointed with our experience here. We came for a romantic getaway and were excited to book on of the best rooms in the place. The room looked a lot different from the pictures advertised. When you book, you receive a lengthy email with all of their rules and regulations and also information stating that the room may not look like the pictures because you will be allocated one of those rooms advertised. Therefore, our room did not have the fireplace or the same windows that appeared in most of the pictures. Our complaint was handled in a very poor manner. Seven Gables Inn were dismissive and I never received any further communication from them. Furthermore, they have check in time beginning at 4pm, which can create chaos in the foyer as everyone wants to check in at the same time and get the most value out of their expensive stay. It is definitely not worth the money. The room was small and the bathroom was tiny and outdated. If you're looking for fresh air, despite showing photos with open windows, the windows may not open...depending on which room they decide to allocate to you. We definitely won't be back.

Date of stay: August 2020
    • Rooms
    • Cleanliness
    • Service
Ask nicoleluzza about Seven Gables Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Susan Wheelwright, Owner at Seven Gables Inn, responded to this reviewResponded 20 August 2020

We appreciate this guest staying with us at Seven Gables Inn for 1 night in late July.
The information provided, however, is not completely accurate and we would like to clarify.

The guest booked through Booking.com, an on-line third-party travel agent. When booking this way guests are able to book by category and cannot choose a particular room. Booking.com clearly states the number of “unique” rooms in each category and there are photographs of every room in that category.

This guest booked a Premium Ocean View King Room and the computer assigned the Bellevue Room. It is one of our largest rooms with an expanded dramatic ocean view through large windows, high ceilings, full shower/tub combination bath and windows that open. It is very popular and is often rented and is one of the best rooms in this category.

When booking directly through the Seven Gables Inn website, guests are able to select the specific room that they want at the very best price available and without the hefty commissions charged by booking elsewhere.

This guest booked a room July 29 for the next day. They immediately received information on the room that was selected for them as well as details for check-in the next day. All guests receive this information.

They checked in shortly after 4 pm on July 30. The chaos that was mentioned at check-in just did not happen. If we have 2 or 3 sets of guests arriving at the same time, there is plenty of seating in the Lobby area with good social distance for the few minutes guests need to wait.

These guests said nothing about being disappointed with the room to the Assistant Manager who was on duty between their arrival at 4pm and 9pm when the Lobby closed for the day. We always do everything we can to ensure that guests have a the best possible stay at Seven Gables but it is impossible to know that there is some sort of a problem unless it is communicated to us.

The next morning these guests checked out at the Front Desk with the Front Desk Manager and purchased a set of sheets to take home with them. There would have been interaction with the Manager and she always asks guests how their stay was. Again, they said nothing about being unhappy with their room.

Several days after they checked out they contacted Booking.com and said they did not like the room and wanted a full refund of their stay. There were several conversations with the guest, Booking.com and us over the next 3 days. The statements that there was no response from us or that we were dismissive is simply not accurate.

We are so sorry that this guest did not enjoy their stay.

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Reviewed 16 August 2020 via mobile
Perfect as advertised

Charming place as advertised. We got a beautiful room on the first floor overlooking the ocean. We had the wine bottle graciously offered watching the ballet of sea otters at sunset. Just magical. The lady at the reception (Veronica?) was adorable.

Date of stay: August 2020
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Susan Wheelwright, Owner at Seven Gables Inn, responded to this reviewResponded 20 August 2020

Dear Guests,
Thank you so much for your recent stay with us and are happy to hear that you enjoyed your visit to Seven Gables!
We appreciate you mentioning Veronica, our Assistant Manager, who is always does her very best to offer the best customer service possible.
We look forward to you seeing you on your next visit to California and the Monterey area.

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