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Reviewed 28 July 2021

When I made my reservation I called to make sure we could get a crib for my son. The lady at the desk said “absolutely I will add it to your reservation!”…when we arrived the man at the desk was very rude and without saying it told me I was a liar and I must have called the wrong number because they don’t even have a crib, so no one would have told me we could get one. After calling multiple people he said “oh you were right you called, it was someone else working the desk, but did you know there’s a charge for a crib?” He ended up not charging us because I told him I was not paying it and he had another hotel drop off a crib for us to use.

Room was ok nothing special, the shower sucked. Breakfast was terrible. Walls are paper thin, we could hear the people’s conversation very clearly through the wall. All around we paid a ton for just a bed to sleep in.

Will not stay again

Date of stay: July 2021
Trip type: Travelled with family
Thank O594LVtaylorh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, Other at The Wilkie's Inn - Clarion Collection, responded to this reviewResponded 30 July 2021


O594LVtaylorh,

Thank you for sharing your experience, and We are sorry to learn that you did not fully enjoy the service, accommodations, and hospitality that we hold to such a high degree of importance in our hotel. Most of our guests appreciate this courtesy service, but it seems in this case we may have offended you. That was not our intention, and we apologize for the inconvenience. We never want our guests to feel they are not being respected and treated fairly! We are forwarding this review to our management for their review. Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2021

Nice room at the quieter part of Lighthouse Ave. Close to downtown and gate to 17 mile drive as well as the Ocean Front Drive along the bay. Property is well maintained. The only downside was there is no indoor seating for breakfast. We took ours to the room which was OK, but I would suggest to management to provide trays so the food can be transported in one or two trips instead of several trips up and down the stairs.

Date of stay: June 2021
    • Value
    • Location
    • Service
1  Thank Christopher C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, Other at The Wilkie's Inn - Clarion Collection, responded to this reviewResponded 5 July 2021

Christopher C,

Thank you for sharing your perspective of our hotel’s accommodations and services! It is so rewarding to hear that we were able to provide a comfortable and convenient experience while staying with us near downtown and the Bay. Your feedback and suggestions can really help as well. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

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Reviewed 6 June 2021

Didn't stay there so can't review the facilities. I did make a reservation directly through their system. Cancelled it online 7 weeks before we were going. Was charged anyway. The hotel refers me to their booking agent which is through Clarion and the booking agent says the hotel will not refund. If you do cancel don't make the mistake I did. Print the cancellation email so you can dispute with your credit card company. This was a costly lesson for me.

Date of stay: May 2021
Thank Extraordinary651489
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, Other at The Wilkie's Inn - Clarion Collection, responded to this reviewResponded 7 June 2021

Extraordinary651489,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. Please feel free to contact us if this situation has not been resolved to your satisfaction. We hope that everything turned out alright and we hope to see you soon.

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Reviewed 17 May 2021

We stayed at the Wilkes Inn Clarion Collection in Pacific Grove. The beds were very comfortable and the hot water & heater worked great as it was a cold damp weekend. The most important thing was that it was very clean which was my main concern. I would come back here again.

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank Sunshine213
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, Other at The Wilkie's Inn - Clarion Collection, responded to this reviewResponded 17 May 2021

Hi Sunshine213,

Good day! Your kind compliments on our bed, hot water and heater worked mean so much to us, and we thank you for taking the time to share this review. Our primary aim is to give you a comfortable and accommodating experience, and we are very
pleased to hear of our success in this ambition. It means a lot to us to be such an important part of your birthday getaways and we are looking forward to seeing you again here at The Wilkie's Inn - Clarion Collection.

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Reviewed 12 May 2021 via mobile

I have tried for 3 days to cancel online. I booked 2 nights & after having a bad experience at a Quality Inn in Sacramento on Jibboom I decided I can’t stay at anything less than a Comfort Inn.

Today I’m supposed to arrive & finally gave up & called Customer Services. They said they can’t cancel the hotel can & transferred me without telling me they were transferring me. I talked to the guy at the hotel. I will be charged $77 for the first night but the second can be cancelled. I thought that was total crap but whatever. He said he can’t cancel it I needed to call Customer Service. I called them back & they said only the hotel can cancel it. Finally I called the hotel directly & the guy said he will tell his manager but I will still be charged for $77.

I am not sure why I will still be charged considering NO ONE can cancel this damn reservation! I will update this if I am not charged.

At this point I would not recommend this place & certainly will never consider this or any other Clarion in the future.

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank Rachaelsgirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, Other at The Wilkie's Inn - Clarion Collection, responded to this reviewResponded 12 May 2021

Rachaelsgirl,

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your
expectations of quality service and accommodations. The standard procedure in such cases is to confer with management regarding what can be done to resolve the error, as our staff is not authorized to make decisions which conflict with
policy. Please feel free to contact us if this situation has not been resolved to your satisfaction. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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