These rooms are extremely dated compared to the grounds and property. First night I was placed in a room with NO hot water and I wasn’t able to move to a different room to the following day. BUT the staff, from cleaning staff to maintance is five star service. The beds were good and rooms clean. When I checked out I forgot my compition cheer makeup and I was able to have them mail it and had it the next day. That coupled with the location= I will return! I will deal with the dated room for the service and location. I would also recommend based on value.
Thank you for your feedback and we look forward to seeing you again!
We checked into our room and immediately notified the front desk of a “bad” smell.. Their solution was to have maintenance come
And spray a super strong smelling air freshener. I had to keep my door open for more than an hour so I didnt gag on that!!! Didnt help the smell either. Then there was a strong ammonia smell on the sheets(maybe thats what is used for detergent)? Sleepless for 3 nights, ghetto location. Would NOT recommend
Thank you for your feedback. We do appreciate our customer's comments, as they help us to make improvements. Our hotel linens and room sprays are laundered and freshened using the leading vendor in the country. I did share your comments with their representative.
I do apologize, that you did not like the location. We are right in the heart of downtown Palm Springs adjacent to all the shops, restaurants etc. Thank you again for your feedback.
Great location, quiet, room was good (shower head could have been improved), might have been a little on the pricey side but overall would stay again and recommend.
Thank you for your recent comments. We appreciate our guest's feedback and we look forward to seeing you on future visits to the area.