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Reviews (503)
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All reviewsgreat locationruby's dinerpool areacan't beat the locationbody washfire pitcomfortable roomcoffee beansthe ground floorfridge and microwavethe thursday night streetwalking distanceheart of downtownart museuman older hotelrestaurants and shoppingair conditioner
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Reviewed 12 February 2018 via mobile

I stayed at the resort for 2 weeks in January 2018. I had a very comfortable stay and felt safe here. The location is excellent and there are many options for inexpensive food. The little store off the lobby has some grab and go items which were very handy including sandwiches and even milk and some other snacks. The lobby itself is beautiful and a great place to sit and relax. The grounds and pool are clean and gorgeous and I enjoyed sitting out there on numerous occasions. The people at the front desk were very friendly and helpful. Maintenance was fantastic and fixed some issues I had with my toilet and hairdryer. Housekeeping was efficient and extremely thorough. My only real complaint involves the fact that the rooms are a bit dingy and outdated. New furniture and especially updated bathrooms are in GREAT need. The bathrooms are kind of stuck in the 1970s in their decor. The towels are also very dingy and grossed me out just a little bit. The hotel could stand to replace ALL of their bath/face towels and obtain pure white and cleaner looking towels.
There is a laundry room which is very clean and perfect for a longer stay if you need to do laundry. The machines are coin operated and the front desk always has change that you can obtain in exchange to use the machines. Each room does have a mini fridge and microwave which was very helpful.
The Internet was spotty where I was staying at the back end of the hotel. In fact I could rarely access it and ended up using my hotspot for most of my stay.
There is a brand new H&M that opened up around the corner next to Starbucks and a fantastic coffee shop with great food and first rate Augies coffee right next to it in the fancy hotel there.
I would stay again for sure but hope to at the very least see white towels the next time!
Thanks for a nice stay.

Stayed: January 2018, travelled on business
Thank operadivaprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorie N, Asst Front Office Manager at Palm Mountain Resort & Spa, responded to this reviewResponded 15 February 2018

WOW! Thank you for the great comments. I will make sure to share with our team here.

We will be doing some updating on some of our rooms in the near future and hope you will visit us again on your next visit to Palm Springs.




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Reviewed 2 February 2018

i had a really nice easy stay. comfortable. even though i have some sensitivities to diff chemicals/cleaners at the moment i was able to stay. staff very friendly, very clean. felt safe, very close to center of town, walking distance although not right on the main street, although really really close, like across the street, and ....

  • Stayed: January 2018, travelled solo
    • Location
    • Cleanliness
    • Service
Thank Enid S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorie N, Asst Front Office Mgr at Palm Mountain Resort & Spa, responded to this reviewResponded 12 February 2018

Great comments, many people comment about the great location.



Thank you so much for your comments.

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Reviewed 30 January 2018 via mobile

Spent 3 nights with 2 best friends and my daughter. We loved every minute of the sun, pool, view of the mountain, location so close to great restaurants and walking, and did I mention the sunshine? Our shuttle drivers were so friendly, taking us to and from the airport. A big shout out to George who gave us a wonderful welcome and a quick tour of the neighborhood!

Stayed: January 2018, travelled with friends
Thank Ann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorie N, Asst Front Office Mgr at Palm Mountain Resort & Spa, responded to this reviewResponded 4 April 2018

Wonderful. We are so glad you enjoyed your stay.

I will share you nice compliment with George and the other shuttle driver's

We look forward to seeing you again.

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Reviewed 30 January 2018

The Palm Mountain resort was the perfect get away! Quaint and serene, but close to town and shops. We had a great stay. The highlight was being picked up at the airport by George the shuttle driver who gave us a quick tour around the surrounding blocks. He was so fun and welcoming it started our trip out right! To our surprise when we regretfully had to leave to go home, George brightened the day with a fun ride back to the airport as well. We will be back!!

  • Stayed: January 2018, travelled with friends
    • Value
    • Location
    • Service
Thank Kirk J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorie N, Asst Front Office Mgr at Palm Mountain Resort & Spa, responded to this reviewResponded 12 February 2018

WOW, I will make sure to share your wonderful comment with George!


Thank you for your stay and we look forward to seeing you in the future!

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Reviewed 30 January 2018

Grounds and pool area very nice, lobby has been upgraded, great location and friendly personnel . BUT rooms are in need of a redo. They are kind of seedy and dingy.
the bathrooms need a severe scrubbing and new towels are needed to replace the gray and threadbare ones. Supposed to stay a few days but one night was enough and checked out the next morning.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank dpayne1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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