Arriving at Alexanders, one expects a lovely table, outstanding service and exquisite food. This restaurant does not usually disappoint, however our arrival last night was met with a not too desirable situation. We were escorted, after a very short wait, through the main dining area, into what appeared a spare, overflow room where one sends the help to rest. The walls were plain and to our left was a table with small children. We explained that the arrangement would not suit our needs, as we expected to be seated in the main dining hall, away from crying children. We were then escorted to the main room and offered a table where the traffic would interrupt any semblance of quiet and privacy, this table was refused. We were then offered a table next to another set of loudish, unsettled children. At that point, as the hostess began explaining that all the empty tables were reserved, we pulled out our cell phones and called our old reliable,,,,The Royce at the Huntington. As regulars there, we have never had any difficulty. Upon hearing our arrangements, the hostess found a table, quiet, private and acceptable.
Needless to say, my date and I were put off by the attempt to place us in the less desirable areas. As seasoned diners to most fine dining experiences, we are aware that some restaurants attempt this as policy. Our first waiter attempted to appease us with pleasantries but suddenly Steve became our waiter. I will tell you, that his arrival with two flutes of champagne, a courteous apology and a wonderful smile, turned the evening into Nirvana.
As expected, the food was outstanding, The service superb and the ambiance, but for the need to resisting taking whatever they wanted, was great.
My advice: when your night is expected to be top notch and top price, settle for nothing less. Thank you Steve for turning it around.