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“Seriously Disappointed!!”

Alexander's Steakhouse
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Ranked #27 of 726 Restaurants in Pasadena
Certificate of Excellence
Price range: US$50 - US$100
Description: Alexander’s Steakhouse is a fine dining interpretation of the classic American steakhouse with hints of Japanese influence laced into the menu. Located in Pasadena, California, Alexander’s Steakhouse is a welcome addition to the Southern California dining scene.
Restaurant details
Description: Alexander’s Steakhouse is a fine dining interpretation of the classic American steakhouse with hints of Japanese influence laced into the menu. Located in Pasadena, California, Alexander’s Steakhouse is a welcome addition to the Southern California dining scene.
Reviewed 11 June 2017

Just dined at this overpriced, supposedly excellent service establishment. Our first impression was ruined by being escorted to a front table at the entrance next to a crying baby, even though we had booked a reservation 5 days earlier and there were seven other tables in that front room empty.  When we objected to the assigned table, the Hostess agreed with us and we were instead escorted to another table in the front room, without table cloths next to a column with no view into the kitchen. All we could see was a column and drapes, no kitchen.

We also observed several wait staff hanging around chatting with no tables to attend.  When we asked our waiter what the difference was between the front room and the larger back room with table clothes, we were told it was just a style choice related to the proximity to the bar, which is really another entire room away. We did notice that all the guests in the front room at all four occupied tables were Asian, and my wife is Japanese.....  

If you are Asian or anyone who are dressed causally, do not go there, you may well be assigned a to a disrespectful table. We were not dressed casually at all, since it was supposed to be a celebratory dinner for us. The staff, including our main waiter never introduced themselves or shared their name with us.  Instead he made a comment about us being first time customers that were probably unfamiliar with the menu, where he could of instead offered some clear explanation of the menu and flavors supposedly used in the cuisine. 

We were severely disappointed in the food and the service.  Service was slow and inefficient.  The bread came after we were done with our appetizers.  My iceberg salad was covered in raw onions not listed as an ingredient. My MM Farms Filet Mignon was just so-so and the Béarnaise sauce tasted mostly like lemon juice.  The wine was seriously overpriced and the pours by the glass almost laughable in their minuscule amount.  But the most upsetting aspect to the "meal" was the food my wife experienced.  She ordered the Little Gems-Romaine salad and the Prime Rib.  The salad was missing all of the Asian flavors listed on the menu and the croutons were big chunks of odd questionable shapes.  The prime rib, while a decent cut of beef, was crusted with way too much black pepper that is not even listed as an ingredient on the menu at all.  I tried a bit myself and choked on the strength of the black pepper. She also ordered the Broccolini which arrived in such an over grilled state that all we tasted was charcoal, no flavor but burnt!  Our waiter said he understood our disappointment and removed her meal from our tab and brought her the menu to select another entree and a second chance at less over cooked Broccolini.  The waitress that delivered the T-bone my wife ordered dropped the Sudachi citrus fruit onto the table and took it away, while almost dropping the steak too. The waitress used my wife's knife to put the steak back onto the plate, without saying sorry or anything. She did not return with a replacement Sudachi citrus piece so we asked another waitress to bring us one, only to have her bring us a grilled lemon half. Not the same flavor at all.  The flavor of the T-bone was worse than the prime rib and the texture was tough and certainly not an $85 cut of meat. The second plate of Broccolini was cold when delivered to the table.

When we expressed our displeasure to our waiter by asking for the check, without really touching my wife's meal he asked the manager to talk to us.  The manager said he understood our dinner went "a bit sideways, but that we enjoyed our drinks", so he took all the food off of our bill and only charged us for the drinks.  $95 later we left completely dissatisfied and with my wife still hungry.   We will never dine at this place again!  It was more than disappointing, it was insulting. We travel extensively around the world for business and pleasure and, we have to say this was the most disappointing meal and experience ever.

    • Value
    • Service
    • Food
Thank khmkinka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 56 reviews

Reviewed 30 May 2017 via mobile

We had the pleasure of dining at Alexander's twice during our trip to Pasadena and it was top notch on both occasions. You won't find this type of Service and food just anywhere. A very special place! Caroline and Brody made sure we were well taken care of.

Thank Michael V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2017 via mobile

A colleague and I went here for dinner after we found that Ruth's Chris was full. We presumed it was a similar joint. I had already ordered a beer when we noticed the pricing - at around $60-70 per steak this was not an expense report we were filling to submit. So we said the the Maitre D' that we'd have to excuse ourselves and leave.

This could have been a bit embarrassing but he handled it very well, managed not to make us feel uncomfortable and offered to re-seat us in the bar area where they have a different and much more affordable menu. no steaks but a very good burger.

We had a good evening when it could have got a bit awkward. All credit to him.

4  Thank Dan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2017 via mobile

Arriving at Alexanders, one expects a lovely table, outstanding service and exquisite food. This restaurant does not usually disappoint, however our arrival last night was met with a not too desirable situation. We were escorted, after a very short wait, through the main dining area, into what appeared a spare, overflow room where one sends the help to rest. The walls were plain and to our left was a table with small children. We explained that the arrangement would not suit our needs, as we expected to be seated in the main dining hall, away from crying children. We were then escorted to the main room and offered a table where the traffic would interrupt any semblance of quiet and privacy, this table was refused. We were then offered a table next to another set of loudish, unsettled children. At that point, as the hostess began explaining that all the empty tables were reserved, we pulled out our cell phones and called our old reliable,,,,The Royce at the Huntington. As regulars there, we have never had any difficulty. Upon hearing our arrangements, the hostess found a table, quiet, private and acceptable.
Needless to say, my date and I were put off by the attempt to place us in the less desirable areas. As seasoned diners to most fine dining experiences, we are aware that some restaurants attempt this as policy. Our first waiter attempted to appease us with pleasantries but suddenly Steve became our waiter. I will tell you, that his arrival with two flutes of champagne, a courteous apology and a wonderful smile, turned the evening into Nirvana.
As expected, the food was outstanding, The service superb and the ambiance, but for the need to resisting taking whatever they wanted, was great.

My advice: when your night is expected to be top notch and top price, settle for nothing less. Thank you Steve for turning it around.

3  Thank msla_drsonny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2017

This was my second visit to Alexander's for a client dinner in one of their private rooms. It was nothing short of spectacular! Stephanie Schriver, the private party manager, Brandon Guidry, Asst Gen Mgr, & our waiter/wait staff were all friendly, helpful, superb & professional. The food from apps to desert was unusually creative & absolutely delicious! Make no doubt about it, it's very expensive, but worth it if you're looking for a wonderful experience, especially for client meetings/dinners.

    • Value
    • Service
    • Food
Thank KVM101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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