Just dined at this overpriced, supposedly excellent service establishment. Our first impression was ruined by being escorted to a front table at the entrance next to a crying baby, even though we had booked a reservation 5 days earlier and there were seven other tables in that front room empty. When we objected to the assigned table, the Hostess agreed with us and we were instead escorted to another table in the front room, without table cloths next to a column with no view into the kitchen. All we could see was a column and drapes, no kitchen.
We also observed several wait staff hanging around chatting with no tables to attend. When we asked our waiter what the difference was between the front room and the larger back room with table clothes, we were told it was just a style choice related to the proximity to the bar, which is really another entire room away. We did notice that all the guests in the front room at all four occupied tables were Asian, and my wife is Japanese.....
If you are Asian or anyone who are dressed causally, do not go there, you may well be assigned a to a disrespectful table. We were not dressed casually at all, since it was supposed to be a celebratory dinner for us. The staff, including our main waiter never introduced themselves or shared their name with us. Instead he made a comment about us being first time customers that were probably unfamiliar with the menu, where he could of instead offered some clear explanation of the menu and flavors supposedly used in the cuisine.
We were severely disappointed in the food and the service. Service was slow and inefficient. The bread came after we were done with our appetizers. My iceberg salad was covered in raw onions not listed as an ingredient. My MM Farms Filet Mignon was just so-so and the Béarnaise sauce tasted mostly like lemon juice. The wine was seriously overpriced and the pours by the glass almost laughable in their minuscule amount. But the most upsetting aspect to the "meal" was the food my wife experienced. She ordered the Little Gems-Romaine salad and the Prime Rib. The salad was missing all of the Asian flavors listed on the menu and the croutons were big chunks of odd questionable shapes. The prime rib, while a decent cut of beef, was crusted with way too much black pepper that is not even listed as an ingredient on the menu at all. I tried a bit myself and choked on the strength of the black pepper. She also ordered the Broccolini which arrived in such an over grilled state that all we tasted was charcoal, no flavor but burnt! Our waiter said he understood our disappointment and removed her meal from our tab and brought her the menu to select another entree and a second chance at less over cooked Broccolini. The waitress that delivered the T-bone my wife ordered dropped the Sudachi citrus fruit onto the table and took it away, while almost dropping the steak too. The waitress used my wife's knife to put the steak back onto the plate, without saying sorry or anything. She did not return with a replacement Sudachi citrus piece so we asked another waitress to bring us one, only to have her bring us a grilled lemon half. Not the same flavor at all. The flavor of the T-bone was worse than the prime rib and the texture was tough and certainly not an $85 cut of meat. The second plate of Broccolini was cold when delivered to the table.
When we expressed our displeasure to our waiter by asking for the check, without really touching my wife's meal he asked the manager to talk to us. The manager said he understood our dinner went "a bit sideways, but that we enjoyed our drinks", so he took all the food off of our bill and only charged us for the drinks. $95 later we left completely dissatisfied and with my wife still hungry. We will never dine at this place again! It was more than disappointing, it was insulting. We travel extensively around the world for business and pleasure and, we have to say this was the most disappointing meal and experience ever.