Had a great stay at this hotel at the weekend, thanks to Johnny for his help and for arranging a nice room on the upper floor. Nice breakfast included and clean rooms. Local Bus number 1 from palm springs to the door is handy too..

There were several problems with my reservation even though I booked directly through Holiday Inn . I had booked for 4 people in a room with 2 queen beds and a sofa bed and weeks after the reservation was booked, they went in and tried to add an extra person charge even though we had only 4 people in the room and for one night there were only 3. It was quite a hassle to get it resolved and it should never have happened. They were just trying to gouge guests because they could due to limited options for the Coachella Festival weekends. It's disgraceful, but all the area hotels do it. Other than that, the room was nice. The breakfast was very good. We enjoyed the pool and jacuzzi. The internet was extremely slow but the place was full and I'm sure everyone was online at the same time. The bedding was nice with all sheets. The room was carpeted and hard floors are my preference. If the rate was significantly lower, I would stay there again.

Location: Rancho Mirage could be the best place to stay in the valley. It’s close to all the towns in the area and has great restaurants and shops. The HIE is really conveniently situated near shopping and with at least 5 or 6 restaurants within easy walking distance.
Check-in / out and staff: Everything was great with the exception of check in. We arrived just after noon, and were told the room wasn’t ready. Asked them to please get it ready asap. Two hours later and still nothing. Another half an hour and I started to have a sense of humor failure. Really, is it not possible to clean a room in well over 2 hours? Highly irritating and unnecessary.
Parking: Plenty parking round the hotel, free.
Room: Really clean and well appointed. Large screen Tv, refrigerator, Keurig coffee maker, and microwave.
Breakfast: The usual, with a reasonable selection of both hot and cold choices.
Wi-Fi: Fluctuated quite a bit, but overall it was okay. (See test pic)
TV and Air Conditioning: Both were new and functioned well.
Stay again? Definitely. Whilst not cheap, unfortunately all hotels are relatively expensive in this part of the world!