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14 - 19 of 127 reviews
Reviewed 27 May 2019

Made the reservation on line, no problem through booking.com. Looked nice from the street, but that's where it ended. Given a room at far end of building, near the event center. Loud party going on, but at least it ended by 9:00 PM. Room was short of towels and no wash cloths at all. Called housekeeping and the front desk on hotel phone and neither answered. Went to front desk and asked for towels, which I was given, but was told they do not have washcloths. Also had to make a special trip to the front desk to get the wifi password (not posted anywhere in the room). There was clutter in the hallway and when I also passed that on to the front desk, I was told it would be taken care of. Next morning still no change. Carpets in the room and hallway did not appear to have been shampooed in a very long time. At least the room was vacuumed. Breakfast in the morning was ok. Nothing fancy, but better than continental. Glad it was included in the price of the room. Also, the wallpaper was peeling away from the wall in two different places. Sorry, but not a very hearty recommendation. Would not stay there again.

Room tip: Had a freeway side room and after the party downstairs ended, noise level was fine
Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank bschrader45
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 March 2019 via mobile

Nice location with pool is the good part. We booked this off Hotwire as a boutique 3 star hotel with hot buffet breakfast. Dont stay in room 310 The room was dusty I sneezed all night. Gross old mattresses and no mattress covers and fitted sheets that would not stay on. The smoke dector hanging from the ceiling and the curtain on the side of my bed was dirty with a red substance and the shower!tub frightening. Sadly I used it anyway. The hot buffet could not feed 20 people. No pride seriously. They did have sausage and eggs, ran out of waffle batter and syrup, orange juice ?? Yes that clear stuff is orange juice? Cups ran out too and we were in there by 7 am, breakfast from 6:30 - 9am . Good luck. We did enjoy listening to the crickets and frogs while entering the parking lot.

Date of stay: March 2019
Trip type: Travelled with family
Thank Dianne B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 29 March 2019

Firstly - this hotel is rated as a 3 star. At best, it should be a 1.5 star. They said that some of the rooms have been renovated so many the new part is 3 star-ish but the rest of the hotel is disgusting.

We checked into the hotel with 2 small kids. The first room they assigned us literally smelled like a dirty ash tray. There was a large stain on the carpet where it looked like something had died about 20 years ago. The cigarette smell was just too overpowering so i went and asked for a different room. The linens, bathroom, everything looked like it hadn't been changed since 1986.

I went down to the front desk and when I told her the issues with the room, she looked surprised and told me "that's in the nice part of the hotel". WHATTTTTT??? We asked for a room change and they gave us a different room in a different part of the hotel. We got to the new room and it was better than the first room but you could still smell the stale cigarette smell but it was definitely not as bad as the first room. The windows in the room opened so we opened the windows to air the room out and decided to go get some dinner. We came back about 2 hours later but the smell was still obvious. At this point, I decided to just leave the hotel. If the rooms didn't smell like ashtrays i would have considered staying in the 2nd room we got assigned but the smell was just too much.

We had booked the hotel through Hotwire so i called customer service and they were gracious enough to give us a refund. But even if we didn't get a refund, i have zero regrets for leaving. This is honestly one of the worst hotels i've ever paid for.

Don't stay here. This place is NOT worth it's money. Stay in Roseville in a new/cleaner hotel. Save yourself the heartache. Please.

Date of stay: March 2019
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank gstar2010
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 March 2019

Brand new hotel or at least recently completely refurbished. Clean room, well-appointed. Excellent service. Nice breakfast selection. Plenty of parking. Quiet guests. Probably the best value in the Rocklin/Roseville area.

Date of stay: March 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Evan G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 14 March 2019

We had high hopes by looking at the website. The in-room jacuzzi tub wasn't available because that is only in suites, which were booked. The website also described gardens and walking trails, and there were none. When we entered our room there was no comforter on the bed and we had to ask for one; the desk clerk returned with one that was crumpled up in his arms and had disgusting stains on it. So back we went to the desk. He returned after about fifteen minutes and asked that we switch rooms because they didn't have any clean comforter. So we re-packed our stuff and moved. His standard answer was a curt "I'm sorry for your inconvenience", which I am sure he says a lot. The room seemed worn and wasn't very clean. We will not be returning.

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank flwergrl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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