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Reviewed 12 May 2022

First time here with my husband and daughter. We had a better than expected time here at the Royal Oak Hotel. Brittany was the evening host there and she is fabulous. She hosts a trivia night with the guests which makes it a very fun stay. You get to meet other guests and share time with them. Learning about their adventures and sharing yours. You won’t be disappointed. It was a 10 out of 10 experience. On top of that the room was very clean and comfortable with many amenities.

Date of stay: May 2022
    • Sleep Quality
    • Rooms
    • Service
Thank joannf670
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stacey Molino, General Manager at Best Western Plus Royal Oak Hotel, responded to this reviewResponded 14 May 2022

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,
Stacey Molino
General Manager
Best Western Plus Royal Oak Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2022 via mobile

The rooms are fine for an older renovated hotel. Our room had the smell of dog. Breakfast had good selections hot and cold the problem is getting to it. In all my years of travel I have never been to a hotel less friendly to the mobility challenged than this one. The hotel is disjointed with doors and ramps or stairs to get you everywhere. Though ramps do make it accessible they are not easily managed by those with mobility issues. Walking up or down ramps and stairs is difficult for some and this hotel is horrible for that. Even the patking lot is on a slope to unload and if you go to where its flat you have multiple halls, doors and an elevator to get to a room. The breakfast room is on one side of the hotel not connected at all to one wing so again halls, doors and ramps or stairs. I do not recommend this hotel for anyone with any sort of physical limitations or if you don't want to do alot of walking to everything.

Room tip: Don't stay here if you have any issues getting around.
Date of stay: May 2022
Trip type: Travelled as a couple
Thank Kris D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stacey Molino, General Manager at Best Western Plus Royal Oak Hotel, responded to this reviewResponded 14 May 2022

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Stacey Molino
General Manager
Best Western Plus Royal Oak Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2022 via mobile

We stayed here for a one night stop over whilst travelling down Highway 1. Basic hotel on the outskirts of the town - was off the dual carriageway so not sure it would be that relaxing by the pool with the road noise. Was a little further out from the main town than I’d expected . Room was clean and beds comfy. Some of the hotel is being renovated currently (not that it impacted our stay).

Main grumble was that despite paying full upfront in advance for our room, they still wanted a $100 hold on a credit card - of which 3 weeks later the payment is still pending.
Maybe would be less of an issue using a standard credit card but ours was a pre-paid one so funds have been locked for too long IMO.

Room tip: Just off dual carriageway with ihop and fast food outlets across the street
Date of stay: April 2022
Trip type: Travelled with family
Thank Newman36
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stacey Molino, General Manager at Best Western Plus Royal Oak Hotel, responded to this reviewResponded 3 May 2022


Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stacey Molino General Manager Best Western Plus Royal Oak Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2022

I’m kind of disappointed that hotels are milking this fake pandemic situation by not servicing the rooms daily. It’s been 2 years of this farce, lets move on. Seems like we are getting less for a lot more money.

Date of stay: April 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Traveler234239
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stacey Molino, General Manager at Best Western Plus Royal Oak Hotel, responded to this reviewResponded 3 May 2022

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely, Stacey Molino General Manager Best Western Plus Royal Oak Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2022 via mobile

What a fantastic place to stay. The grounds are very nice with sparkling pool. Ultra clean - immaculate rooms, complimentary happy hour lounge, hot coffee, complimentary hot breakfast- we enjoyed chatting with Ruben as he was very attentive

Room tip: Plentiful parking. This destination lodge is a fun place to stay. With all the amenities imaginable Around the corner from Madonna Inn.
Date of stay: April 2022
Trip type: Travelled with friends
Thank Navigator49260434949
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stacey Molino, General Manager at Best Western Plus Royal Oak Hotel, responded to this reviewResponded 3 May 2022

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely, Stacey Molino General Manager Best Western Plus Royal Oak Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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