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Reviewed 10 July 2022

I travel at least three times a month throughout California, and one of the amenities I look for when searching for a hotel is the hot tub, which is one of the main reasons I chose this location, however, even after listing a hot tub in the list of amenities and showing a hot tub in the pictures, there was no hot tub. I was very disappointed that this was false advertising and this should have been made known in the listing. I have had fabulous experiences with the Best Westerns and BW is usually my first choice, however, BW dropped the ball on this one. Otherwise the property has a great location close to dining, shopping, and the freeway. Friendly and helpful staff. The room was very clean and comfortable. I do prefer a firmer bed and pillows but it was still comfortable and was able to get good rest.

Date of stay: July 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Rhonda C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stacey Molino, General Manager at Best Western Plus Royal Oak Hotel, responded to this reviewResponded 15 July 2022

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
Sincerely,
Stacey Molino
General Manager
Best Western Plus Royal Oak Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2022

Brittany Rivera and Matt Serrano were absolutely incredible and very helpful with everything and they really catered to us. I would come back just for them! Make sure you ask for these two mangers!!!!

Date of stay: July 2022
Trip type: Travelled on business
Thank kevindC54ZP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stacey Molino, General Manager at Best Western Plus Royal Oak Hotel, responded to this reviewResponded 15 July 2022

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,
Stacey Molino
General Manager
Best Western Plus Royal Oak Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2022

Great stay overall, pleasant staff very clean and sanitary all the way around Matt Serrano Brittany Dalcerri best of the hotel industry! Will definitely be staying here with family on business trips and personal stays

Date of stay: July 2022
Trip type: Travelled on business
Thank N1869RDrogerd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stacey Molino, General Manager at Best Western Plus Royal Oak Hotel, responded to this reviewResponded 15 July 2022

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,
Stacey Molino
General Manager
Best Western Plus Royal Oak Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2022

Close to all the fun. Pismo beach morrobay, cayucos. The Thursday market. Best of all the sunset drive in theater. The location is also close to several shopping options. We have stayed there twice they maintained their quality! Excellent beds soft and firm

Date of stay: June 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank hiddentreasure35
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stacey Molino, General Manager at Best Western Plus Royal Oak Hotel, responded to this reviewResponded 6 July 2022


Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,
Stacey Molino
General Manager
Best Western Plus Royal Oak Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2022

We were very pleased with the size of our room, the cleanliness and the hotel staff. Everyone was pleasant, professional, courteous and friendly. The beds and pillows were really comfy and we slept great! There was a nice assortment of options at the included breakfast and there was fresh coffee in the lobby bright and early. The pool area looks like a tropical resort and was a nice treat to take some time out of our busy day to sit out and relax by. We also spent a little time in the hotel gym one morning and we were very impressed with the equipment options. We really enjoyed 3 nights we stayed at the Best Western in San Luis Obispo. This was a quality resort and we will definitely be back.

Date of stay: June 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank DanaB2291
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stacey Molino, General Manager at Best Western Plus Royal Oak Hotel, responded to this reviewResponded 6 July 2022


Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,
Stacey Molino
General Manager
Best Western Plus Royal Oak Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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