I had the same problem. I booked for my mom for 5 days she needs to quaratine for a week and rest until she gets her covid results and thought it was a hotel too. I just realized 5 mins after i booked her that its a house so I cancelled it and because I dont want anybody to get infected incase she got it since she got exposed.I emailed the owner right away. I just said trip was cancelled. No relply at all for.a week. They did not refunded my money even if its only 5 mins that i booked.I wasted almost 400$ and life is so hard nowadays they dont even have consideration.
Make sure if you book a hotel its really a hotel at least policy is better. Think twice before booking here.More
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