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Reviews (655)
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All reviewspool areafree shuttlefire pithot tubshuttle servicebarn doorholiday inncool hotelwalking distance to downtownhomeless peoplenice poolup to dateocean streetrooms are smallking roommini fridgethe santa cruz area
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Reviewed 27 December 2016

We needed to spend a couple nights in Santa Cruz to visit relatives that were in town. I did not know this hotel and we were totally pleased by the entire stay. The rooms were very nice and the restaurant and bar were great. This is one of the Autograph hotels and it is a remodeled older property that they did a fabulous job on. The doors from the rooms exit on to the balcony and that is sort of old school and never done on a Marriott. It works here as you are into the redwoods and the scene.

Room Tip: All rooms have a view
  • Stayed: December 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank Robert95765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2016

Nice room, good food and local beers and good wine selection at the bar. The staff was very welcoming and fast at checkin. The room is clean and nicely appointed. The food in the restaurant was delicious, the Clam Chowder especially.

  • Stayed: December 2016, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank Scheiny1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2016

Great location, very clean, comfortable, and quiet. Front desk employees were quite welcoming and helpful. Beautiful pool area. Would definitely stay here again, especially after seeing some of the older, seemingly run down properties nearby. This place is a gem! Also, plenty of restaurants, coffee shops, etc near by.

Room Tip: We requested a high floor and got one. 5th floor on the backside of the hotel, not a lot to see from the location, but still pretty cool.
  • Stayed: December 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank acantwell72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2016 via mobile

"Expect the unexpected," the hotel description claimed. With stunning images of modern-rustic elements accentuating the areas natural elements, like the famed redwoods, and close up shots of a cozy fireplace with unique architectural accents, I was certain Hotel Paradox would be the perfect midweek getaway.

Alas, as a motel converted to a hip spot worthy of belonging to Marriott's Autograph Collection, the actual structure of the building combined with the Paradox's operational decision to usurp the bulk of any common areas (like a lounge & the lobby) for revenue generating meeting space likely works well in attracting business groups, but as a leisure traveler during this stay, I felt disappointed and claustrophobic.

If you're looking for a spot to lay your head and not indeed looking for a more encompassing hotel experience, Paradox's rooms are fine. Noise level will be the luck of the draw pending if your room is poolside or not, but as a motel style hotel, exterior hallways can carry significant white-noise from traffic. While there's plenty of seating in the restaurant I found the open aired design combined with the large group in house that monopolized that space this particular trip meant apart from my room there wasn't anyplace else on property to work / enjoy.

Definitely more polished than lipstick on a pig, but not quite in line with the caliber of other autograph collection properties, or whatever with how grand the hotel's photos made Paradox appear.

Stayed: September 2016, travelled as a couple
Thank Jaime K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Hotel Paradox, Autograph Collection, responded to this reviewResponded 2 December 2016

Dear Jaime K,

Thank you for your review of your visit in September. I'm glad to hear you thought the rooms were fine, but concerned you felt claustrophobic at the property. On occasion, we may have large business groups with us that actively use much of the indoor space and expansive outdoor poolside and deck seating. I am sorry you felt disappointed. Feel free to contact me if I can be of assistance to you...david.curell@hotelparadox.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2016

Its pretty refreshing to stay in a hotel that doesnt feel like every other hotel you have ever been to. The lobby and restaurant have some beautiful styling, and the rooms are excellent.

Its close enough to the main part of town that its an easy walk, but its still really outside of that area.

  • Stayed: October 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank fxsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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