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Reviews (546)
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All reviewswine countryroom was cleanpancake machinehot breakfastbreakfast barjacuzzi tubyogurtnice poolconvenient locationwould stay here againfirst flooreasy accessfront desk staffone night staystayed nightsthe santa rosa areafree breakfast
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Reviewed 22 November 2017

Great service! Convenient design of rooms, with sweet little porches or balconies with table and chairs in a park-like setting (not affected by the nearby fires). Very pleasant hotel! Superb staff! Extraordinary breakfast! Best bacon I've ever had (light, crispy). Many choices. And Starbucks is next door. This was the Best Western Plus Wine Country Inn & Suites in Santa Rosa, CA. Highly recommended.

  • Stayed: November 2017, travelled solo
    • Value
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Review collected in partnership with Best Western
Thank maryhT1587FC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2017

I knew when I booked it this place it was on the midst of the burned zone, the hardest hit neighborhood of the Nor Cal fire storms. The room is fresh and clean. Lots of fresh paint. I am sure they had their hands full with fire clean up from smoke damage. The exterior has ruins on the back side across the street of the KMart Store and what appears to be a motel on the 101 side. I do not smell and smoke at all and I have the sense of a beagle. It has been raining though. I am glad to bring my dollars to this neighborhood and the hotel was great. Wine Cou try is open!

  • Stayed: November 2017, travelled solo
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Thank Kerry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this reviewResponded 22 November 2017

Thank you so much for your kind words. I'm glad our clean up efforts have paid off and you were not able to smell any remnants of the fire.
We hope to see you again soon, and again, thank you.

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Reviewed 20 November 2017

This was a trip that had been planed for months. However, the hugs Tubbs fire had burned through the entire area surrounding The BW Plus Wine Country Inn & Suites.With all the devastation from the fire around them the entire motel staff had done an incredible job of getting the motel in tip top shape as well making an incredibly welcoming environment. My wife and I have stayed here several times before and I believe it just gets better with every stay. And again, with all that had gone on around them, this may have been our best stay yet.

  • Stayed: November 2017, travelled with family
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Review collected in partnership with Best Western
Thank Cheryl J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this reviewResponded 22 November 2017

We are so glad you decided not to cancel your trip. Thank you so much for acknowledging our efforts to get our beloved hotel back into tip top shape. Although we still have lots of improvements coming in the near future, the entire staff worked tirelessly to get us back on track after the fires.
We can't wait to see you on your next trip, and thank you so much for sharing your experience.

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Reviewed 13 November 2017

The area of Santa Rosa was very hard hit during the recent wild fires. We booked before the fires but decided to still go stay at the Best Western since it was still open. The hotel itself is fine. We were very glad that we went. The staff was incredibly nice and accommodating. The breakfast was phenomenal. It was a full breakfast not a continental breakfast. You are about 35 minutes from any winery. The price you cannot beat in the area. Overall a great place to stay.

  • Stayed: November 2017, travelled with family
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Review collected in partnership with Best Western
Thank Humberto F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2017

2nd time stayed here in the last few months. The first time was before the fire storm and the last time was after the firestorm. In the first stay we had a second floor room with a balcony overlooking the garden area and the second stay we had a first floor room with a patio next to the swimming pool. Both stays we had no noise, tasty breakfast, comfortable room. On our second stay we parked in front of our room, and our room was located close to the breakfast room. We always make reservations a week or two before arrival, and try to arrive at the hotel between 2 & 3PM (to avoid the commute traffic). And our goal is to checkout between 9 & 10AM. All staff were friendly, accommodating and strived to make the hotel clean, comfortable and have the guest glad that they stayed here.  They succeed with us.

  • Stayed: November 2017, travelled as a couple
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Review collected in partnership with Best Western
Thank DarrellRS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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