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Best Western Plus Wine Country Inn & Suites
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Reviews (538)
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All reviewswine countrypancake machinehot breakfastbreakfast roombreakfast barjacuzzi tubyogurtnice poolconvenient locationbeds were comfortablewould stay here againfirst flooreasy accessfront desk staffstayed nightsone night staythe santa rosa area
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7 - 12 of 538 reviews
Reviewed 31 January 2018

This hotel is right next door to Starbucks. A great value and free warm breakfast daily. The front receptionist was very accommodating. We stayed here since we had an event at a winery 9 miles away. I would stay here again.

  • Stayed: January 2018, travelled as a couple
    • Sleep Quality
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Thank Stella L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2018

This is a very basic hotel in an area of much nicer hotels. Anywhere else this hotel would be a $70 to $80 per night hotel. There are much nicer Best Westerns in the area for around the same price. I booked the rooms without looking at the hotel first. It was very close to area we were working so it worked but in comparison to the Best Westerns it was way over priced. Staff and breakfast was good.

  • Stayed: December 2017, travelled on business
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Review collected in partnership with Best Western
Thank tomsM1095BD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this reviewResponded 8 January 2018

Thank you for taking the time to share your thoughts regarding your stay. I'm sorry you felt that our hotel was priced higher than what you felt you should pay. We regularly check our pricing against our competitors to make sure we are offering a fair price for what we have to offer. I'm glad that we were close to where you needed to be, and that you liked our staff and our complimentary breakfast. We hope to see you again should you find yourself in our area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018

We have stayed there for the past four years if not more. The hotel has had different names in those years from Holiday Inn to Best Western. The cost to stay was the highest ever this year. And being dog friendly is ok if THE DOGS DIDNT BARK ALL NIGHT!!!

  • Stayed: January 2018, travelled as a couple
    • Value
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Review collected in partnership with Best Western
Thank john3120152015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2017

Nice place. Enjoyed the breakfast (nothing fancy but still good). Clean room with comfortable bed. Internet was a little slow but Ok. Front desk person at checkin and checkout was outstanding. Only issue I had with room was the TV remote didn't work. Also, in fitness room, the treadmills face the mirror and the TV is behind the treadmills so you have to watch it through the mirror.

  • Stayed: November 2017, travelled with family
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Review collected in partnership with Best Western
Thank billz420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2017

please never ever stay at this place. the room smelled like hell and someone started banging all the doors near my room at 3 am this was really scary. dont stay here especially if you going with kids.

  • Stayed: November 2017, travelled solo
    • Value
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    • Sleep Quality
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Review collected in partnership with Best Western
Thank BABBARVIVEK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this reviewResponded 29 November 2017

I apologize that your stay was less than exceptional. I'm so sorry that another guest was confused and knocked on your door instead of the door to the room where he was staying. I realize that our smoking rooms do smell like a smoking room, and that when you are a non smoker, and book a smoking room, it can make your stay less enjoyable. We always try to accommodate every guest request, but when we are sold out it makes switching room types impossible.
Again I apologize that your stay was not as either of us had hoped, and we hope that you come see us again the next time you are in our area.

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