We stop they on our way to Palm Springs. The receptionist was put off that we where coming in for a room with at a reservation. The free breakfast was very poor along with the very slow internet speed. If you needed it faster you had to pay for it which when you stay at any other Hotel they give you a good speed to start out. So if we make this trip again we will not stay there again.
Kathy, we apologize our facilities and service were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us.
Sincerely,
Hotel Management
The hotel is located near shops and take aways which is very handy.
The hotel as well as rooms look very nice and are clean. There is a kitchenette is handy if u planning on cooking. We didn't. If you need a hairdryer you have to ask reception. I would have given this hotel 5* but the HUGE let down was their breakfast. There was only: muffins, oats, tea, coffee, hot chocolate and cream bars. Not nice at all. If we have known we would have never stayed there. Breakfast was the reason why we booked this hotel.
Kat, thanks for choosing Extended Stay America. We are glad our location was convenient for you and that you liked your well-equipped room. Your comments regarding breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope to serve you and your family back for enjoying a much better visit.
Sincerely,
Hotel Management
Stayed here because close to family for visit and pet friendly. Stayed in February also of this year. Same crashed cars unable to be driven still in same spots in parking lot. Same broken down trailer on wood blocks in parking lot. Same groups of people hanging in back parking lot partying all night. Trash bags left in hallways and stairwells. Asked front desk for two extra pillows. Was told that operating on such a low budget they didn’t have any. Directed me to nearest Target where I could buy some “Two for seven dollars”. Later received a call they had found two, but didn’t have pillowcases. Really? Flabbergasted. I thought last time was just a bad week for the area. But obviously they don’t care about regular guests opinions or reviews left last time. Rooms are clean though!
Thank you for choosing our hotel once again. We apologize that the cleanliness of our hotel was not up to par and prevented you from leaving us with a more favorable impression. We do our best to make sure every area is well-maintained. We have also made a note of your feedback with regards to our in-room amenities, and we'll certainly not disappoint you in the future. We hope to have another opportunity to meet and even exceed your expectations.
Sincerely,
Hotel Management
Very nice staff who were attentive and punctual. Anything I needed, they took care of. I was very happy with the service and will be coming here again. The location is great whether its for business or pleasure.
Ramin, thank you for your fantastic review of Extended Stay America. We make every effort to provide service that is above and beyond your expectations, so we are pleased to know that you loved your stay. We look forward to sharing your compliments with our team and hope to welcome you back soon!
Sincerely,
Hotel Management
I seriously regret every considering trying this place. Absolutely the worst hotel with the worst service from Natalia ever. We absolutely without fail booked a 2 queen room from Priceline and when we arrived at 10 pm they had only 1 queen for our family of 4. We were told to contact Priceline. They contacted the hotel to find that no rooms were available and then came back to us insisting that we only booked 1 bed after finding out that no 2 bed rooms were available.
During the previous encounter with Natalia when we asked for extra pillows/bedding or a pull away bed to accomodate but she insisted there weren't any. After priceline called them, suddenly it became available but for an extra $10. This whole scenario was a joke plus when we entered the room the garbage including Subway sandwich wrappers were still all over the kitchen! Place was not properly prepared. Rude service and horrible everything. We found out that if you don't check in by 6pm despite prepaying for the room they give your room away! The worst part is they deny your original configuraion.
Will, thank you for evaluating your stay. We are sorry for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area.
Sincerely,
Hotel Management
