Arrived on August 17, 2022 at 11:59pm and had to wait almost an hour to checkin because there was a hand written sign that states be back in 5-10 minutes. Finally able to get checked in by 12:30am. Got up to the room and it smelled old & Smokey, Both me & my friend said we would be switching hotels in the AM. The sheets on the beds smelled of cigarette smoke as well as everything in the entire room (towels, Furniture, TV Remote, etc.) Not sure why we even booked here without looking at reviews. Do Not Stay Here….. You Have Been Warned

I booked this without really researching properly because it was an IHG hotel and close to the office I was working at.

I stayed here for a week so I think I have a good impression of the property now. It's a motel in the very traditional sense. The room doors all open onto a balcony over looking the pool (or for the ground floor simply onto the path round the pool) or overlooking the outside of the motel. So it's not like a hotel in the sense that the corridors are inside. You also have people walking past your window so unless you have the curtains tightly drawn they can see in.

The balconies are a particular problem for me because guys congregate to smoke, drink beer or chat which made me feel quite uncomfortable. Families playing in the pool could be quite noisy but for the most part I blocked them out apart from on the Friday afternoon when someone was blasting out music.

I felt further uncomfortable arriving back one night to three police SUVs outside the Motel 6 next door which shares the same entrance to the parking lots.

Staff were very polite and friendly and I cannot criticise their manners or behaviour. Very professional and willing to please.

The hotel was undergoing refurbishment in the lobby but this didn't create an inconvenience for me.

The room had a living area, sleeping area and two bathrooms. Coffee machine, fridge and microwave. Iron/Ironing board, hairdryer and standard toiletries (shampoo, conditioner, body wash, body creme). Unfortunately the fold over security latch that stops the door from being opened from outside if the normal lock is opened was broken (missing the anchor point on the wall) and so that really did nothing to improve my safety concerns.

The air conditioning was something else. It sounded like a jackhammer or lorry starting up and was so loud. I was left with the choice of boiling to death or being woken up constantly throughout the night. I didn't manage to tune it out until the 5 days into my 6 day stay!

Maid service was only Mon, Wed and Fri and I guess day of checking out.

My first morning showering I noticed a pubic hair on the wall and it was still there on Tuesday morning so they hadn't wiped down the wall fully. By Thursday it was gone so I guess it was just missed on the Monday.

The loo roll holder fell off the wall when I pulled the loo roll but maintenance fixed that when the cleaner came round the next day so that was good service.

I didn't try the pool and the spa was out of action the whole week. It wasn't until the final day that I saw the gym so can't comment on that.

Breakfast seemed fairly standard for the HI Express brand so I've no complaints. It's not what I'd prefer to eat but it's what I was expecting.

In short I really don't understand how this is a HI Express as I feel it falls far short of the brand standard and no amount of good work by the staff will ever overcome the shortcomings of the building. I won't be staying here out of choice again.