In Simi Valley for the Little House on the Prairie tv show 50th anniversary (whoch was fantastic), this was the hotel I booked a year in advance. My room was lovely with a view of the pool and mountains in the distance. Breakfast was tasty and the server friendly and professional.
Beautiful hotel, beautiful views from the hotel entrance, everything very clean. Room with ample space, bed comfortable, pillows kind of soft for our taste. Bathroom well provisioned. Restaurant was excellent, at least for breakfast and personnel extremely friendly and accommodating. Only drawback was the fee for parking and the room rates, which was a little high for the time of the year when nobody uses the pool or hot tub.
When the reservation was made, the continental breakfast was included with the $700+/ 5 night fare I had paid.
Upon going to the restaurant, they asked me to give them a ticket for the breakfast. Ok... No problem... Went to the front desk, and asked for a ticket. The woman behind the counter and manager were both illogical and refused to provide me with the breakfast ticket I had paid for. Then they had the audacity to say that I had to pay an extra $15 per day for this. They tried to utilize technical language, to come up with answers such as "we have been having problems with the restaurant", etc. I knew they were all lying right through their teeth, in front of me. Any other place would have been more accommodating and more logical about the situation.
Since they have decided to string me along with their excuses, I'll reveal some ugly discoveries in my room...
My room's bathroom had a cigarette odor entrapped in it. I don't smoke, and had no idea where the scent was coming from. I had to prop the door with a garbage can to allow the AC to get rid of it. There was mold buildup on the bathroom ceiling, due to moisture and the door closing automatically. A shower tile was literally ready to fall out, with the press of one finger. The towels and bedding are as cheap as you can imagine.
I read other negative reviews about this place, and agree with the obvious ones. This place needs a MAJOR management and staff change. It also needs some renovations. I'm a carpenter, and can easily point things out.
There is no way I'm coming back here again. They just want more money, and will do anything to get it.
My advice for you, would be to book your stay ELSEWHERE.
We were in Simi Valley for three days as part of an event at a historic site nearby. The Grand Vista Hotel worked with the site and gave a great room rate to those volunteers that stayed there. The hotel has lots of parking and is easy to find and get in and out of. The hotel is very nice and clean. The staff was friendly and easy to work with. We did not eat at either of the restaurants in the facility though.
My wife and I had a King room and has lots of room with a king bed, couch, desk and chair, dresser, refrigerator, microwave oven and coffee maker.
The first room was recently remodeled with hard flooring. After the first night we reported a problem to the front desk and they quickly moved us across the hall for a quick and easy move. The staff was great in helping us. The second room was also very clean and the exact same layout as the first with the exception of carpet and the paint was not as new.
The only complaint was that People talking in the hallway or in next door rooms could be heard. The hotel is quite busy with lots of large groups of people so was a bit noisy at peak times. The rest of the time we were there it was quiet.
There is a large variety of restaurants within a half mile of the hotel and some large stores close by also.
Other than the problem in the first room we had a very good stay and will definitely be back in the future. With the problem we had apparently an isolated case after asking several friends that were also staying there that weekend. Again the staff moved us without any problem right away. I still have to knock the score down a point due to this.
We stayed here for five nights and enjoyed our stay. The staff were friendly including in the Vista Restaurant for breakfast. The room was spacious and the hotel had all necessary amenities. The hotel is also only a couple minutes drive to town
