We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
US$89
View deal
Reserve now, pay at stay
Expedia.com
US$89
View deal
Lol.travel
US$82
View deal
PricelineUS$89
Hotels.comUS$89
HurbUS$99
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (61)
Filter reviews
61 results
Traveller rating
28
10
7
5
11
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
28
10
7
5
11
See what travellers are saying:
Selected filters
Filter
Updating list...
3 - 8 of 61 reviews
Reviewed 10 July 2020 via mobile

A very pleasant stay I highly recommend this place very quiet and the staff was very nice and hospitable also very good rates. It was quiet, what I like the most is that the staff were very nice people.

Date of stay: July 2020
Trip type: Travelled solo
Thank M6283KYseanb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tina M, General Manager at SureStay Hotel by Best Western South Gate, responded to this reviewResponded 13 July 2020

Hi M6283KYseanb,

Thank you very much for your kind review and recommendation. We are delighted that you enjoyed your stay and appreciated
our place. Thanks for rewarding our efforts in providing the best service to our guests. Looking forward to welcoming you soon.

Thank you very much.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2020

Although a budget motel, we enjoyed the stay. The staff are very helpful and friendly and any problem we had were sorted out very quickly. Very comfortable and quiet. A large shopping centre is within walking distance. Would recommend it

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank hughw977
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tina M, Guest Relations Manager at SureStay Hotel by Best Western South Gate, responded to this reviewResponded 23 January 2020

Hi Hugh W.,

We are overjoyed to discover the positive impression we made with our service and hospitality. It means so much to us to hear your positive comments regarding our staff hospitality. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort, and convenience have been successful.

Thank you and we hope that you choose our hotel again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2020

This is an older (dated) hotel but very clean. Check-in staff was super-awesome, super-helpful and friendly. Very comfortable bed, high pressure shower with plenty of hot water. Fast wifi, and TV worked great. Fridge, but no microwave or coffee-maker in our room. Minimal breakfast, just mini-pastries, oatmeal and bananas, to take the edge off morning hunger, but walk to The Pancake House literally right behind the hotel for a delish breakfast or early lunch, reasonable priced. Lots of quick restaurants within a couple minutes drive. We felt very safe in the area. Good budget hotel, great value.

Date of stay: January 2020
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Velta S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tina M, Guest Relations Manager at SureStay Hotel by Best Western South Gate, responded to this reviewResponded 21 January 2020

Hi Velta S,

It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our friendly services, amenities and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service, thank you for sharing.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2020

please change showers are old and the water comes out with such pressure that it hurts the skin, change the towels are a mess and send them to wash professionally that they are white and not dirty in color, that they are made of cotton, that have a clean smell, the soap and shampu system are obsolete, old, one does not know what kind of product they are giving, give the necessary elements to the workers, for example toilet paper, it was every day to ask for a roll at the reception, they just left the That was already started, I want to clarify that it is not the fault of the employees, what we notice is that they work with limitations, they do not give them enough elements, one as a user pays what the rate says and what they offer and is disappointed when not They comply, it is more the dryer for ladies that appears in the alcove service, it was never, change the coffee machine, there are modern and cheap, they already include to place the milk and to be able to make a good coffee, place cereals, they are cheap and nutritious Tives and nutritional bars.
if they are not updated they will lose a lot of customers.

Date of stay: January 2020
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Passport49752536710
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tina M, Guest Relations Manager at SureStay Hotel by Best Western South Gate, responded to this reviewResponded 11 January 2020

Dear Valued Guest,

Thank you for sharing your experience, and I am very sorry for the inconvenience that you encountered during your stay especially with the showers and the condition of the hotel at that time. We appreciate your time in pointing out the areas in most need of attention as we work towards improving upon our accommodations. Know that actions shall be taken to improve everything on priority and you can have a better stay next time.

We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2019

Nothing to write about. Service and people were good. But the towels, toilets, sheets everything had strong pungent odor. Phone never worked and so I couldn't call and complain. Though the staff were very attentive, nothing much they can do since the hotel is in horrible condition. One hundred is way too pricey for this crappy hotel

Date of stay: November 2019
    • Sleep Quality
    • Rooms
    • Service
Thank L7812RLjohnd
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tina M, Guest Relations Manager at SureStay Hotel by Best Western South Gate, responded to this reviewResponded 15 November 2019

Dear Valued Guest,

Thank you for sharing your experience, and the kind words and appreciation of our staff. Though, I am very sorry for the inconvenience that you encountered during your stay especially with the towels, sheet and the phone. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews