The hot air balloon ride itself was a nice experience. Getting to the balloon ride was a challenge because of such poor customer service on the part of SunRise Ballloons. First of all, they are really bad at returning calls to confirm the time of the ride and whether or not it was going to happen. They never pick up the phone when we called them. The morning of the balloon ride, they had us get there at 5:45am and had us wait over 2 hours before the actual ride. They gave us and the other people excuses that didn't make sense. After a 2 plus hour wait, they gave us another excuse that seemed to be a lie about the weather on why we and the other guest would not be going on the ride that morning. They didn't offer a solution like a discount or a ride on another day. Once everyone there was mad, they finally allowed us all to go on the balloon ride. I wouldn't go thru this company again for a hot air balloon ride. The seemed to lack professionalism.