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Reviews (2,591)
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12 - 17 of 2,591 reviews
Reviewed 4 weeks ago

I had a ridiculous number of things on my itinerary for a 24 hour trip. The hotel was centrally located for my needs; the hotel was clean and well maintained; most important, the staff, specifically the concierge was indispensable in assisting me in accomplishing my goals. Couldn't have done it without him.

  • Stayed: June 2018, travelled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with this hotel
Thank M6844SCrichardv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

My friend and I drove down from San Francisco for LA pride. We stayed here because we wanted to be in walking distance to all the bars as well as being close to the parade route. It was a great location! The rooms, however, are very basic, dated and not soundproof. We could hear everything in the room next to us, the hallway and all the noise outside our window. We woke up at 5:00 a.m. Sunday morning to the sound of the garbage being dumped. If you are a light sleeper this hotel may not be for you. I thought the bed was comfortable and pillows soft. Our bathroom vent didn't really work. You can hear it whirring but the steam from the shower remained. I think it's more a decorative piece. Overall, I think the hotel served our purpose. If you are OK with camping and

  • Stayed: June 2018, travelled with friends
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Review collected in partnership with this hotel
Thank Senorhombre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2018

love staying here love the area now it has more eatery's around lovely walking of a night & wow K24 kitchen is fantastic great service and lovely staff, always smiling and helpful love that they work together nicely with the hotel guests

  • Stayed: May 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank Shazza W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2018 via mobile

Extremely disappointed with this hotel. For what we paid for an executive king room, the standard was abysmal. Paper cups and broken coffee machine was the best they could do. Coffee was provided but not even a tea spoon to stir it with. The housekeeping was hit and miss, mostly miss, with dirt on the floor for 4 days.
Although the reception staff were pleasant, the conceirge appeared to choose his own hours. Conceirge services ate between 7am and 10pm, however, when we went at 8.45pm to book a tour for the following morning, he had gone home early! We were told to come back at 7am to book for 8.30am tour, conceirge not in, maybe he'll arrive at 7.30,or 8am!
Illustrations of the hotel and provided room amenities showed amenities that did not exist...
Not at all impressed and would not recommend this hotel.

Stayed: June 2018, travelled as a couple
1  Thank 877jillr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2018

Honestly, we are not at all impressed by our stay at the hotel.
Found the check in consultant rude & when ever we did ask for anything it always seemed like such a big task.
The best people we met there were the 2 concierges who assisted with our luggage in storage when we first arrived & left.
The room smelt damp and mouldy, the walls are that thin we could hear the hens night 3 rooms away, the heater didnt work, the sheet on the bed was placed on inside out - i requested for new sheets on the bed the next morning (which was not met as the sheet still remained inside out), there was no plug for the bath, the hairdryer was broken, no extra pillows or blankets in the room (just 4 small pillows on a king size bed), and then upon signing the doucments when we first got there for them to hold more money on the credit card (that took over a week to be returned after checkout), i see that they are going to charge an extra $1 a day for the use of the in room safety deposit box!
What an absolute joke, as if we were not paying enough money for the room to begin with.
I contacted Ramada after our stay with all of the above - as upon check out the woman behind the counter didnt even ask us how we were & havent heard anything from them.
Bad customer service all round - dont waste your money.

  • Stayed: May 2018, travelled as a couple
    • Value
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Review collected in partnership with this hotel
2  Thank mekadadesigns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramadaweho, Manager at Ramada Plaza by Wyndham West Hollywood Hotel & Suites, responded to this reviewResponded 7 June 2018

Thank you for your review.

We apologize for the inconveniences you experienced during your recent stay with us.

Our guestrooms are generally clean and well kept. We will certainly investigate your comments further to
regarding the dampness. The hotel retains a maintenance staff so issues with HVAC or hairdryers are easily corrected. Every bathroom has an electrical outlet, hairdryer and night light.

Every standard King room provides (4) 20 x 28 pillows. If there's a need for more, our housekeeping staff can be contacted to arrange delivery.

Most hotels obtain a credit card authorization based upon the the guest's length of stay. Once a guest departs, their credit card is charged for the total amount incurred, and the the authorization is released. The release is issued immediately by the hotel once the guest is charged, however the guest's merchant bank is responsible for releasing the authorized amount on their card, not the hotel.

Our concierge staff (Hugo, Jose and Johnny) all do an excellent job assisting with luggage, handling transportation needs, reservations and local information.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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