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24 - 29 of 2,135 reviews
Reviewed 20 July 2021

Everything was dirty. Not we’ll kept. You can have an old hotel and keep up with it, so it’s clean and still enjoyable. This was NOT that hotel. They gave us a credit daily for food or whatever. We used it one day on sandwiches. They were the worst $9.00 sandwich ever with literally one lousy piece of meat on a thick hoagie roll. Terrible.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton
1  Thank jpcphillips
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 July 2021 via mobile

We only stayed 2 nights are were gone most of them time. There is no ac even thought their website states there is. There was 2 small portable ac units but really didn't help much. I never could get a hot shower. Over all cleanliness needs major attention. Room was ok but hallways, garage, elevator and other common areas have stained and torn carpet, smells, and just pain dirty and old. I considered finding a new place to stay but our trip was short and we were hardly ever in the room. I gave 2 stars instead if 1 because front desk staff was really helpful and polite. Wont stay here again and won't recommend.

Room tip: Don't go during summer, no ac
Date of stay: July 2021
Trip type: Travelled with family
2  Thank brenda8545
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 July 2021 via mobile

Wow, this hotel needs major help. Where to start.. the rooms do not have ac unlike the description says, so in the summer your room is hot. The staff said just open the windows and it helps but it did nothing seeing as most rooms have a view of a big wall that blocks the air flow. Tiny bathroom, like can’t hardly turnaround. Dingy dark rooms, never once did we have room service. We asked repeatedly only to finally have a big trash bag of towels show up at the door. Trash was never collected for 5 days! Carpets are disgusting and some halls smell of urine. Stains and broken door trim are everywhere, there is one elevator in this huge place, then you have to walk a bunch of dark dingy halls to the other single elevator to get to floors 8-10. The staff is nice but not sure how much they see the floors of the hotel. Super sad to come to such a beautiful place expecting for the place you stay ( especially if it’s a Hilton) to be such a rundown heap. The hotel needs a complete renovation. I do not recommend

Date of stay: July 2021
Trip type: Travelled with family
1  Thank bootsie82
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 July 2021

What a let down. Gorgeous mountains and crisp air and we had to come back to this dark dingy hotel. Thank God we were able to find a cabin cancellation near by on day 3. The hotel is not only dated but they literally have dust piled up on every surface after you leave the lobby. The elevator areas are the most disgusting. Wallpaper is peeling off the walls. Our room was massive but dark and the bathroom was so small you had to turn sideways to sit on the toilet. My husband is Diamond Member and stays at Hilton properties 125-150 nights a year. He has never seen a Hilton property this nasty. We use his work points for our vacations and specifically went to Breckenridge since there was a Hilton property there and then ended up having to spend $2000 on a cabin because we could not stay there. The staff is nice and the restaurant and staff are great. We learned the wait staff did not work for the hotel and our waiters had never even been past the lobby and did not know how gross it was. There is no AC so the room only comfortable at night. Come on Hilton - - - do something with this property. You have an amazing location and views and you let this happen?

Date of stay: July 2021
    • Location
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    • Service
2  Thank Jennifer S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 July 2021

From check in to check out, I was sorely disappointed with this hotel. It is years beyond the need of a refurbishment. The breakfast was cold, and unappetizing. Our room was so hot, we could not sleep. And staff did not fulfill one single request made of them.

Date of stay: July 2021
    • Value
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    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton
2  Thank aofaka
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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