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Traveller rating
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3 - 8 of 2,135 reviews
Reviewed 3 weeks ago

There are elevators on either side but only one works. This leaves an extremely long walk to get to rooms on the other side. The carpets are very stained and appeared filthy. Staff unfriendly. Can’t check in at 3:00 pm as told and left waiting for hours in the lobby.

Date of stay: September 2021
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Review collected in partnership with DoubleTree by Hilton
1  Thank jmederos
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

This hotel needs to do better, as it not what I would expect from a Hilton Doubletree property in a ski resort town. There needs to be more attention to detail and hotel guest. Also, this hotel does not have AC and it is uncomfortable sleeping in the rooms.

Date of stay: September 2021
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank tlemunyon1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

None of the amenities were open, coffee maker did not work, iron stained a shirt that was to be worn to a wedding, no AC or any kind of temperature control in the room so at night it was 55 degrees but 90 during the day. We asked for housekeeping to come to the room to bring new towels and sheets but that never happened. Oh, and the shower wouldn’t drain, so lord knows what you were standing in after a couple minutes.

Date of stay: September 2021
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Review collected in partnership with DoubleTree by Hilton
1  Thank ClairePerham12
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Picture showed a different look/feel than what I got. I will not stay here again. Upgrades are needed in this hotel. There needs to be air conditioning in all rooms because it was too hot. And fans need to be in all rooms.

Date of stay: September 2021
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton
Thank toothbug101
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 7 September 2021

Where to even begin? We stayed here because my husband has diamond status and it's pet-friendly. Little did we know that it did not have AC or that the restaurant was closed on Sundays... or that they didn't have a pool or hot tub, which meant you needed to walk halfway down the street to the Upper Village pool.
The elevators and hallways are dingy. The rooms are dark... and so you'd think that they'd stay cool. They don't. Even with 2 tower fans and windows open, room did not drop below 74 degrees ever.
I stayed here years ago in the winter and it was a nice, convenient ski spot, but with the lack of staffing and the age of hotel now, it's apparently gone severely downhill. The lobby looks updated, but everything else is else is outdated and struggling.
Our toilet barely flushed... often needed several tries. Room smelled of mildew. The fridge door wouldn't stay shut. I've had congestion since I left... so I'm sure there was a good amount of poor air circulation and mold in there too.
Regardless, we won't be returning.
The best thing about this hotel is it is a convenient walk to downtown. But I think I'd give some of the neighboring spots a try before coming back.

Room tip: No AC in summer!
Date of stay: September 2021
    • Rooms
    • Cleanliness
    • Service
Thank V1450ICbarbarad
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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