Hyatt Breckenridge is the worst maintained residence we have ever visited. We are owners in the Hyatt Residence and normally experience high quality lodging, which makes the run down condition of Breckenridge particularly disappointing. The following issues were never rectified nor would they provide another adequate room. Upon entering we experienced:

-Smell of wet dog
-Filthy carpet
-Shower door does not close completely, which causes water to pool on the floor
-Window casing slides out of it’s track
-Broken blinds
-Electrical hazard with broken lamp
-Cracked floor tiles in master bath
-Ultra low toilet in master bath. Ridiculous for anyone taller than 5’4
-In-room safe was inoperable
-On a positive note, the kitchen had a garbage disposal. Oh but wait, sign plastered on wall states don’t use garbage disposal.

The positive aspect of our stay was the employees. One individual stood out among all, his name was Zach. He tried every avenue to improve our experience. Zach truly understands customer service and in our opinion should be promoted to General Manager in order to give him the authority to make change happen. He is the consummate professional.

We stayed one night as part of a short pandemic getaway. We were very impressed with the cleanliness of the room and the amenities which made for a very nice stay. Little touches like a humidifier and Dyson hot+cool fan added to our comfort. The location can’t be beat, with plenty of dining options available just steps away.

We are hyatt residence club owners we rented a 3 bedroom for Thanksgiving week. Its suppose to sleep 8 to 10 i believe but there is NO way. One king room had a murphy bed but there was so much other furniture crammed in you couldn't even fold the bed down, completely useless. Another king bedroom slept 2, 3rd bedroom tiny with 2 twin beds maybe 6 inches between them. We had 7 people and a baby, used sleeper sofa for one, we fit fine but I wouldn't recommend anymore than 7. No housekeeping due to covid, should probably provide a vacuum if no house keeping. Pillows terrible not hyatt quality at all, not even suitable for kids to sleep on they were so flat. Covid cleaning precautions??? One coffee maker still had coffee from the people who stayed before and don't move a chair, crumbs and bottle caps under them. Window in kitchen not functionalble wouldn't close all the way. Front desk staff rude, sorry we were there to ruin your day. Ended up with about a foot of snow.
Must try pizza and wings from erics, anything from clints bakery its all amazing. Get a massage and facial from sol impressions while you're there!