We have stayed at numerous Hyatt residence club properties. This is the first one where I didn’t really feel welcomed…this time by the 2 guys up front, one in particular. He acted almost put out when we had questions, etc, and was very snarky. Also, a HUGE negative is all the noise across the street late at night…like 3am late…people literally yelling, music thumping. Wasn’t bad early in the week, but Thursday and Friday it was ridiculous. Add in no A/C (summer), and you MUST open the windows for any cool air. I would imagine if your room was in the opposite side of the hotel, it wouldn’t be an issue. The full size refrigerator won’t have ice in it when you arrive, and apparently it’s up to you go turn that on. Seriously, Hyatt?

Positives: location, free garage parking.
Negatives: dude at the front desk, noise across the street, no ice in fridge, dark in the hallways.

Hyatt Breckenridge is the worst maintained residence we have ever visited. We are owners in the Hyatt Residence and normally experience high quality lodging, which makes the run down condition of Breckenridge particularly disappointing. The following issues were never rectified nor would they provide another adequate room. Upon entering we experienced:

-Smell of wet dog
-Filthy carpet
-Shower door does not close completely, which causes water to pool on the floor
-Window casing slides out of it’s track
-Broken blinds
-Electrical hazard with broken lamp
-Cracked floor tiles in master bath
-Ultra low toilet in master bath. Ridiculous for anyone taller than 5’4
-In-room safe was inoperable
-On a positive note, the kitchen had a garbage disposal. Oh but wait, sign plastered on wall states don’t use garbage disposal.

The positive aspect of our stay was the employees. One individual stood out among all, his name was Zach. He tried every avenue to improve our experience. Zach truly understands customer service and in our opinion should be promoted to General Manager in order to give him the authority to make change happen. He is the consummate professional.

We stayed one night as part of a short pandemic getaway. We were very impressed with the cleanliness of the room and the amenities which made for a very nice stay. Little touches like a humidifier and Dyson hot+cool fan added to our comfort. The location can’t be beat, with plenty of dining options available just steps away.